Fast delivery and great customer…
Fast delivery and great customer service.
By Lynora Horner D.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
161 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
therugdecor.com is listed under Decoration & Interior in Tampa, Florida.
therugdecor.com (therugdecor.com) has 161 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 116 reviews with 5 stars · Clear filters
Fast delivery and great customer service.
By Lynora Horner D.
Good ordering and delivery process.
By Carol G.
Love my new rug! I ordered a sample, which took several weeks to arrive, and then placed the order. It was about six weeks to receive my 9x12 rug, but it’s perfect. Colors match sample, packaging and tracking were excellent, and the creases from folding have dropped out quickly. It’s just what I was looking for -an interesting pattern with my favorite green (not so easy to find!) mixed with other colors. I think I’ll be back.
By Vichall
Beautiful carpet, quality workmanship!
By Desiree D.
Love both of my rugs! Sizing perfect and colors accurate to the description. If they say wine, it’s wine. If they say gold, it’s gold. Knots are soft to the touch and rugs are well done and strong. I am So happy. It takes a while for them to get done but it is worth every month. I am ordering more now to use on my staircases.
By Carole
The rug is beautiful and is holding up well! ☺️
By Angela D.
I previously wrote a 1 star review because of the time it took to receive the rug. I am back to update my review to **5 STARS**!! My 9x12 rug was worth the wait! Though it took 4 months to make, it shipped incredibly quickly (~3-4 days from India) and the quality of the rug blew me away. It is absolutely gorgeous. Deepak, the customer service agent, was extremely patient with me and very quick to respond every time I reached out. He explained where my rug was in the creation process and provided updated timing along the way. Though I had been frustrated while waiting, I am grateful for his quick communication and the quality of the final product encouraged me to update my review. Trust the process! It was worth it! 5 Freaking Stars!!!!!!
By Sam R.
My custom sized oushak rug arrived! Opened it yesterday and it is more vibrant, with bigger pattern in person! It is beautiful and fits perfect! Thank you!! ❤️
By Carolyn B.