Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,113 reviews
TherapyNotes, LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
3,113 approved reviews, newest moderated first
Had a technical question, got a detailed answer, and all within the same day!
By Sondra T.
Response from TherapyNotes, LLC· Jul 16, 2018
Sondra - We appreciate the review! We are so happy to hear that our Success Team was able to resolve your question quickly and to your satisfaction!
A fantastic service all around with excellent customer service!
By Michael B.
Response from TherapyNotes, LLC· Jul 12, 2018
Michael - Thank you so much for the review! We appreciate it!
I have found Therapy Notes a seamless, wonderful tool for my private practice. The best part is their customer service! Great hours, short wait times, extremely knowledgable staff, and super friendly! Great customer service is hard to come by, but Therapy Notes hits it out of the park! Keep up the great work!
By Jill Ellingson - Brave Soul C.
Response from TherapyNotes, LLC· Jul 12, 2018
Jill - We are so happy to hear that you have found TherapyNotes to be easy to master! We also appreciate your mention of our awesome Success Team! Thanks so much for the review!
Excellent customer service. The best I have experienced in a long long time. The detailed follow up email is a brilliant idea. Therapy Notes should open up a consulting division to teach and advise other (any type) company on how to provide excellent customer service. And it all begins with the people. They have the right people, that follow the right processes, and understand their product inside and out.
By JC M.
Response from TherapyNotes, LLC· Jul 12, 2018
JC - Thank you so much for your kind words. Our Success Team works hard to provide the best support possible. We really appreciate your review!
I called the TherapyNotes support line to get help setting up an authenticator for my tablet. I wasn't even sure how it worked so I thought I would ask a representative. She not only explained the benefits and reasons for installation, but directed me step-by-step how to download the correct authenticator and link it to my tablet in the TherapyNotes program. Now I feel even more secure for my client's confidentiality which is so important in running a practice. The patience that the representative had was amazing!
By Ellen A.
Response from TherapyNotes, LLC· Jul 12, 2018
Ellen - Thank you so much for your detailed review! We appreciate your mention of the thorough responses provided by our Success Team. We look forward to working with you!
Therapy Notes is a great platform for mental health notes and their support services are excellent. Very helpful, professional, and pleasant to work with. Highly recommend
By Ashley M.
Response from TherapyNotes, LLC· Jul 12, 2018
Ashley - Thanks for the review! We are so happy to hear that you are loving TherapyNotes!
Jordan and his team are always super responsive and helpful when it comes to the few issues that we inquire with TherapyNotes. There has probably been one or two 'hiccups' with updates over the past 3 years that we've had them, which is practically none!
By AJ H.
Response from TherapyNotes, LLC· Jul 11, 2018
AJ - We really appreciate your review! It is great to hear that you are so happy with TherapyNotes! Thanks!
Professional, personable and understanding.
By Judi B.
Response from TherapyNotes, LLC· Jul 11, 2018
Judi - Thanks for the review!
