Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,113 reviews
TherapyNotes, LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
3,113 approved reviews, newest moderated first
My experience was amazing, customer service rep was the best. I had a positive and great experience.Thank you so much.
By Silvia S.
Response from TherapyNotes, LLC· May 28, 2020
Silvia - Thank you so much for your glowing review!
Every time I have called, I have been met with the most pleasant, courteous people to help me out. Also, I have never hung up the phone without having my question answered or my problem solved. A+ Customer service in my humble opinion.
By Karen D.
Response from TherapyNotes, LLC· May 28, 2020
Karen - Thank you for your review! We are so happy to hear that you feel supported by our Success Team! We work hard to provide the best support possible to our users. We are happy that we hit the mark for you!
Very quick to respond, patient, professional and human!
By Melech M.
Response from TherapyNotes, LLC· May 28, 2020
Melech - We really appreciate your review!
Excellent fast response to requests!
By g H.
Response from TherapyNotes, LLC· May 28, 2020
Thank you so much for your review!
Our practice switched over to TherapyNotes a little under two months ago. We have loved our experience. Everything is super intuitive and the customer service has been exceptional. I've never had to wait long for a response to one of my questions!
By Michelle
Response from TherapyNotes, LLC· May 28, 2020
Michelle - Welcome to the TherapyNotes community! We are so happy to hear that you are enjoying your experience so far! Thank you for your review!
TherapyNotes has amazing customer service that is very responsive. It's great to have someone I can call who can help or walk me through steps to understand something that I need help with. TherapyNotes also is a very intuitive program that makes my notation of sessions, record keeping, charging or recording payments, and billing insurance a literal breeze. And again if something doesn't make sense I can call someone and they will pick up the phone within minutes (not hours like other companies customer service reps that I work with in other realms). Thankful so much for TherapyNotes making my practice more professional.
By Michael Everson, L.
Response from TherapyNotes, LLC· May 28, 2020
Michael - We really appreciate your detailed review! We are so happy to hear that you feel supported by our success team! Thank you!
This is only my experience. I hope therapy notes has actually improved its service because it is customers who keep a company going. My experience was horrible. It has nothing about being pleased. If a company follows through with what they say they will do, and provide quality customer service, then they have no need to worry about negative reviews. Because of the service I received, I ended up going to another EHR. There were several reasons. There was no options for when text reminders could be sent out. Therapy notes claimed text reminders are sent out 28hrs before clients appt. My clients always received text reminders less than 24hrs before their appts. There was a discrepancy in my credit card bill which was always higher for services used than the actual bill I received. Fees for client's card used were never billed to the end of the billing period which was always shocking. I canceled with therapy notes and was still charged by the card service company for services that were not used. I tried calling the card company to cancel services, and the card service company told me I had to call therapy notes to get the service canceled. When I tried getting billing discrepancies resolved, the rep yelled at me. When I asked if there could be changes when the text reminders went out, I was told my business was small and insignificant. I was also told things were in the works to be changed, but I never saw any changes.
By DW
Response from TherapyNotes, LLC· May 28, 2020
* We do charge for text reminders. Our pricing is stated on our pricing page. Text reminders are sent about 28 hours before an appointment to reduce no-shows - not so they have an opportunity to cancel. Email reminders are free and are sent 48 hours in advance, and you can send both. * Our credit card fees are the lowest in the industry, at 2.6%. By switching this individual is now paying higher credit card fees. * Our support staff is top notch, and treat our customers very well. We record calls and follow up on any reported incidents. We also provide live phone support 7 days per week, a service not available from her new EHR. * This reviewer mentioned we refused to fix a billing issue, but it's unclear what issue they were referring to. * When a customer cancels TherapyNotes there is a big message that comes up that says you also have to cancel your merchant services, as this service is provided by FiServ, a major credit card processor. We could likely have waved any fees and canceled the account for this customer, if they just called us. You can't please everyone, but we'll keep trying to!
Covenant Counseling has been with TherapyNotes since 2017. Transitioning to an EHR system is no small task; the TherapyNotes’s staff have always responded timely and solve our issues promptly. Customer Service is top notch, EHR platform is user-friendly and the team is on top of State and insurance requirements and changes. Way to go, TherapyNotes, keep up the great work!!! Donna Mitchell, LMSW Covenant Counseling
By Donna Mitchell, L.
Response from TherapyNotes, LLC· May 28, 2020
Donna - Thank you so much for your review! We are so happy to hear that you are loving TherapyNotes!
