Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,113 reviews
TherapyNotes, LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
3,113 approved reviews, newest moderated first
Excellent knowledge, efficiency and courtesy from a representative that was both professional and personable. I at no time felt that any sensitive information was at risk.
By Beverly B.
Response from TherapyNotes, LLC· Oct 20, 2020
Beverly - Thank you for your review! We are so happy to hear that you feel supported by our Success Team!
ThearpyNotes answered all my questions in just one email, They also emailed me way before 24 hours! They emailed me so quickly that I was able to start on my task on the same day! Thank you so much for all your help! I look forward to working with this team in the future!
By Mr.Matthew H.
Response from TherapyNotes, LLC· Nov 10, 2020
Matthew - Thank you for your review! We work hard to provide the best support possible to our users. We are so happy to hear we hit the mark for you!
Still on my free trial period and customer service quickly and efficiently answered my questions. Kudos for exceptional customer service.
By Rhonda S.
Response from TherapyNotes, LLC· Nov 10, 2020
Rhonda - Thank you for your review! We are happy to hear that you are loving TherapyNotes so far! We look forward to working with you!
TherapyNotes is GREAT! I keep all my notes, scheduling, and billing in one place. It has really been easy to stay organized. The electronic billing couldn't be easier and keeps my records up to date. In addition, the TherapyNotes Support Team is very knowledgeable and happy to help even in areas which don't earn them extra money. They have repeatedly gone above and beyond in my requests for help.
By Cynthia L.
Response from TherapyNotes, LLC· Nov 10, 2020
Cynthia - We really appreciate your review, and we are so happy to hear that TherapyNotes is helping to keep you organized! We look forward to working with you!
Overall, it is an user-friendly system to engage with. Customer support has been a good experience, particularly expediency and follow through. Nicole was really friendly and helpful in chasing down a solution that involved a partner company. Would definitely benefit from more program expansion as related to features. Would definitely recommend.
By AliciaP
Response from TherapyNotes, LLC· Nov 10, 2020
Alicia - Thank you for your review! We appreciate your feedback, and we are always working to improve TherapyNotes and expand the features that we offer!
Therapy Notes has become an essential part of my private practice. Their interfaces are logical and very easy to use. The staff is always prompt and helpful, they always answer any questions I have and quickly respond to requests. Their growing Portal feature where I can send my patients forms keeps getting better and has become even more important during the COVID-19 pandemic. I highly recommend Therapy Notes!
By Kimberly B.
Response from TherapyNotes, LLC· Oct 20, 2020
Kimberly - Thank you so much for your detailed review! We are happy to hear that you find TherapyNotes to be easy to navigate, and that you are loving the Client Portal!
TherapyNotes is user friendly and always advancing with updates. I recommend them to anyone in private practice! The rates are decent and the customer service is fast and exceptional!
By Heather
Response from TherapyNotes, LLC· Oct 20, 2020
Heather - Thank you for your review! We are so happy to hear that TherapyNotes is fitting the needs of your private practice!
TherapyNotes LLC has been a great program with super helpful support staff. We needed a lot of help setting up our practice in the program but we are up and running now and we're very please with TherapyNotes. A good solid program for billing, scheduling, and tracking payments for clients.
By Diane P.
Response from TherapyNotes, LLC· Oct 15, 2020
Diane - Thank you for your review! We are happy to hear that you are loving TherapyNotes!
