TherapyNotes, LLCReviews of therapynotes.com

I was connected for service in a timely manner. I was listened to and my question was verified. Service was professional and the information send to assist me was delivered quickly. Thank-you

Excellent customer service!

In general a very very useful tool for medical records and clearinghouse services. Any problems or questions I have are resolved quickly, easily and professionally even when not specifically related to their direct services.

TherapyNotes provides a user friendly electronic health records system and integrates HIPAA compliant features for accepting credit cards. The best part is the excellent customer phone service. No question is too small or trivial. After I am assisted over the phone, I get a follow up email to reinforce what I just learned while on the phone. Also, the people who answer the calls are personable, knowledgeable, and help me to find my own sense of humor when dealing with frustrating issues.

On several occasions when I've felt confused about how to make the best use of a feature of TherapyNotes, I've contacted the support desk. Every time I've reached out for help that way, I've received totally competent guidance from an extremely friendly river pilot. It's been like having a pilot aboard ship who knows how to navigate along the right channel to enter the harbor I'm seeking. I trust TherapyNotes as a wide and deep river of helpful, orderly information and greatly appreciate knowing that my lack of expertise in using it will never prevent me from benefitting from all of its features. When faced with puzzling waters, all anyone has to do is reach out and ask for help.

The support I received was kind, supportive, and fixed the technical problem I had. There was an issue with the auto-populating feature since there were multiple clinicians on the chart. The representative who helped me walked me through the experience to get the issue fixed. With it, they also brought other pieces of knowledge that helped to ease my worry and helped me to understand the process of the function better. I am pleased with the help I received and that my inquiry was resolved quickly.

I had a question about how to find and fill out a Termination Note, and the person who helped me showed me where to find it and how to then fill it out. He made it very easy for me to remember, as well, as I had to do two of them and had no problem doing it myself after our conversation. I've used the Help Desk several times and each time the person helping me has been a real joy to speak with, answered my questions simply and quickly. They made it fun!

Impressed with the quality of the customer service with the support staff agent. The agent that assisted me this evening, Ken K, was knowledgeable, friendly, and prompt in resolving my issues that had stalled my work previously. Much appreciated and will highly recommend!