Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,113 reviews
TherapyNotes, LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
3,113 approved reviews, newest moderated first
Great customer service. They followed up with an email step-by-step description to fix my issue. They have been very helpful.
By Ivette Acevedo W.
Response from TherapyNotes, LLC· Jul 28, 2021
Ivette - Thank you so much for your review! We are so happy to hear that you feel supported!
Therapy Notes/Lisa was so helpful in assisting me. It made a daunting job a joy. Karen Rainwater LifeCare Psychology Group
By Karen R.
Response from TherapyNotes, LLC· Jul 28, 2021
Karen - We really appreciate your review! Thank you!
After years of struggling to make a difficult to use product fit our needs as a small counseling team, the switch to TherapyNotes has been a blessing. Much easier to use and support has been excellent.
By Kyle M.
Response from TherapyNotes, LLC· Jul 28, 2021
Kyle - Thank you for your review! We are happy to hear that you are loving TherapyNotes!
Okay, I called customer service today. I haven't needed to call Therapy Notes for a while, but I was using features I hadn't used much. I was tired and frazzled. I had tried to figure out the problem on my own. The solutions were fairly obvious (I had missed some notifications), but I just needed assistance at that moment. Rick not only walked me through the problem, he got in tune with me where I was. (Not one of my best days with several things not going well.) I felt like a human figuring it out with another human. I wasn't a number, (despite the now obvious missed steps). Phew! What a relief. Just felt like he and Therapy Notes needed a little kudos. The program works well overall. I feel confident in it.
By Therapist in C.
Response from TherapyNotes, LLC· Jul 28, 2021
Thank you so much for your review! We are happy to hear that you feel supported by our Success Team! We really appreciate the kind words!
Always helpful and helps me get things done for my practice! Best decision of 2021 to move from another EHR to Therapy Notes.
By DeAnn F.
Response from TherapyNotes, LLC· Jul 21, 2021
DeAnn - Thank you so much for your review! We are happy to hear that you are loving TherapyNotes!
Great value for the cost. Payer enrollment went especially smoothly, processing ERAs is a breeze, and the TherapyNotes support team is always so helpful and responsive. Sometimes my questions feel super specific, but it seems that all of their reps are well-versed in the entire software. Any issues we've had have been minor nitpicks that one should expect to experience with every EHR transition. We have been able to adapt most of our processes to work with the TherapyNotes platform. We're becoming more efficient in our billing steps because of TherapyNotes--each member of the office staff can get more done now. If you already use Change/Emdeon for your clearinghouse, EDI and ERA setups are easymode.
By Sion F.
Response from TherapyNotes, LLC· Jul 21, 2021
Sion - Thank you for your detailed review! We are happy to hear that you had a smooth transition to TherapyNotes!
So helpful to have a program that provides direct support with a person on the other end of the phone! Very knowledgeable, patient and willing to help.
By Diane F.
Response from TherapyNotes, LLC· Jul 21, 2021
Diane - Thank you so much for your review!
Excellent customer service, fast, friendly and courteous. Thank you
By Ocean State Therapy & W.
Response from TherapyNotes, LLC· Jul 21, 2021
Thank you so much for your review!
