Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,136 reviews
TherapetMDSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your feline friend's cheerful sidekick! Dedicated to creating a stress-free, happy environment for pets everywhere. We're here to keep tails high and whiskers twitching with joy!
TherapetMD (therapetmd.com) has 3,136 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
3,136 approved reviews, newest moderated first
In the 60 days of use, I noticed an 80% improvement on our senior girl who pees inside and licks everything. Our 3yr old male has anxiety when meeting people- we’re working on that. Hoping that with continued use, all 5 pups will improve.
By Christine P.
These diffusers have saved my home! My cat would spray my furniture in the night and with the help of Therapet, my home is urine free! Thank you team!
By Chelsea W.
After trying a one off purchase just after Christmas of the diffusers for my two cats. I was disappointed that i appeared to have been signed up to a subscriptions and received and was charged for two more refills a month later. I could not afford this to be taken from my bank. I have chased Customers Services since the 2nd of March for a refund (which they had agreed to). But now in April still no refund. On the product I have to say there was a strong smell coming from both diffusers, which resulted in me switching them off as I thought they were burning. This smell was not something that happened with my previous branded plug ins.
By Claire H.
Response from TherapetMD· Apr 10, 2026
Hello Claire, We’re really sorry to hear about your experience and understand how upsetting and frustrating this situation must have been, especially regarding the unexpected subscription charges and the delay in receiving your agreed refund. This is not the experience we want for our customers. We aim to make this as clear as possible during checkout, but we understand how this may not have been expected in your case. Regarding the strong smell you experienced, we’re sorry this caused concern and discomfort. If at any point a product feels unusual or concerning, we always recommend discontinuing use immediately, as you did. We take feedback like this very seriously and will ensure it is reviewed by our team. We are also very sorry for the delay in processing your refund after it was agreed. This is not the level of service we aim to provide, and we understand your frustration. Please contact our support team again and mention your Trustpilot review so we can locate your case and ensure it is prioritised and fully resolved for you as quickly as possible. Best Regards, John of TheraPetMD
Therapeutic works for real!! I ran out and my cats have gone insane. Knocking things off the counter, climbing the door frames, fighting with each other. Just things they haven’t done in months when I plugged the first 2 diffusers in. Order made in a rush for new refills!
By Kimberly N.
Absolutely love this product and it actually works!!!
By Mandi
Was unsure about buying however I need not worry about it. My cats are so settled right from get go .I've now put it on repeat purchase every 60 days .
By Linda M.
Awful product. The stuff smells so bad it’s hard to leave on. It made zero difference, if anything made things worse. The customer service is just as bad, just get ignored.
By Brightonben
Response from TherapetMD· Apr 10, 2026
Hello, We’re really sorry to hear about your experience and that the product didn’t meet your expectations. We also understand your concern regarding the smell and appreciate you taking the time to share your feedback with us. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own. You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution. We also sincerely apologize if you feel you were ignored by our customer service team. This is not the level of support we aim to provide, and we understand how frustrating that must have been. We are always working to improve both our products and customer experience, and your feedback is genuinely appreciated. Best Regards, John of TheraPetMD
My puppy was unable to relax. Sleeping for only short periods. Non-stop movement. Very hyper. i have been using this product for 3 months. It is amazing how much calmer and more manageable he has become. I can't do without this product. Have recommended to two other dog owners, who also are amazed at the change in their dogs. I highly recommend this product.
By Patricia Ann R.
