Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,136 reviews
TherapetMDSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your feline friend's cheerful sidekick! Dedicated to creating a stress-free, happy environment for pets everywhere. We're here to keep tails high and whiskers twitching with joy!
TherapetMD (therapetmd.com) has 3,136 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
3,136 approved reviews, newest moderated first
I was scare to try this but since I got it I've had very little accidents. My only regret is I didn't buy enough to cover any room that dogs pee in so I'm buying another one now and definitely recommend a subscription to get refills
By Jessie H.
We have four dogs, two are seniors. We have noticed since using TherapetMD diffuser we have more relaxed dogs. We have purchased additional ones to put in dog room.
By Lisa L.
Poor customer service. Placed an order for cat diffuser and feramone. Did not work and my male cats (both fixed, and introduced gradually) continue to fight. Plugged in for 3 +mos. I recd an email stating subscription had shipped. I wanted to cancel the shipment but they email you the tracking so there is no plausible way to cancel timely. You can return for refund but you don't get reimbursed shipping.l and this is a hassle. Poor customer service and response time. This is not the way a business should run if they expect customers to continue to use product. Don't waste your money!
By Mary Ann H.
Response from TherapetMD· May 2, 2026
Hello Mary, Thank you for sharing your experience, and I’m really sorry to hear about the frustration this has caused. We completely understand how disappointing it is when the product doesn’t work as expected, especially in situations like multi-cat tension, which can be complex and vary from case to case. We also apologize for any inconvenience caused by the subscription and cancellation process. Our system processes orders quickly to avoid delays, which can sometimes make last-minute cancellations difficult, but we understand how this can be frustrating and appreciate you bringing it to our attention. Regarding returns, we aim to be as transparent as possible with our policy, but we recognize that the process may not have felt as smooth as it should have, and that’s something we’re continuously working to improve. We’d really appreciate the opportunity to review your case further and see how we can make this right for you. Please reach out to us directly with your order details so we can assist you personally. Thank you again for your feedback. It helps us improve both our service and customer experience. Best Regards, John of TheraPetMD
I switched to TherapetMD after using a different brand to see if there was a difference in my 3 male cats from one product to another. ThereapetMD is not only less expensive, but the calming affect is so much better.
By Leah
The product did not work at all for the dogs. Returning the diffusers was impossible. Truly terrible customer service. I would tell anyone to avoid purchasing anything from this company
By Christine
Response from TherapetMD· May 2, 2026
Hello Christine, Thank you for sharing your feedback, and I’m really sorry to hear about your experience. We understand how frustrating it can be when a product doesn’t meet expectations. While results can vary from pet to pet, we never want you to feel unsupported. We do offer return and refund options in line with our policy, and we’d truly appreciate the chance to review your case and make things right. Please reach out to us directly with your order details so we can look into what happened with your return request and assist you further. We value your feedback and are committed to improving both our product experience and customer support. Best Regards, John of TheraPetMD
I ordered this product to compare with Felway that I previously ordered on Amazon. This product did not work for my cat who has an issue using a litter box. I ordered 2 diffusers to use on each floor of my home. I was not planning to reorder, however I noticed two months later my bank account was charged $50. And they shipped me 4 diffusers! I did NOT voluntarily subscribe for any further orders and I definitely wouldn't order 4. This is illegal and in violation of Unfair Trade Practices. I will be contacting the PA State Attorney General. These scam companies make me furious.
By Jillie B.
Response from TherapetMD· May 2, 2026
Hello, Thank you for taking the time to share your experience, and I’m really sorry to hear about the frustration this has caused. That’s certainly not the experience we want for our customers. Regarding the subscription, our offers do include an optional recurring plan which is disclosed during checkout. That said, we completely understand how this can sometimes be missed, and we sincerely apologize for any confusion around this. We’d really like to make this right for you. Please reach out to us directly at our support email with your order details so we can review your account, cancel any active subscription, and work with you on a suitable resolution. Your feedback is very important to us, and we appreciate you bringing this to our attention so we can continue improving both our communication and overall experience. Best Regards, John of TheraPetMD
Our dog was peeing in the house daily. Within two weeks he stopped completely!
By sandy H.
My cats were fighting and spraying. Since I've been using this product they are not fighting and not spraying. I also use the spray for the cats beds and favorite hangout places. I love how quickly I receive my purchase. I highly recommend this product!
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