TherapetMDReviews of therapetmd.com

30 N Gould Street, Sheridan, Wyoming

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4.4/ 5

Great

3,136 reviews

TherapetMD4.4Great

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About TherapetMD

Your feline friend's cheerful sidekick! Dedicated to creating a stress-free, happy environment for pets everywhere. We're here to keep tails high and whiskers twitching with joy!

TherapetMD (therapetmd.com) has 3,136 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.

Also known as: therapetmd.com
Website: therapetmd.com
Category: Pet Stores
Location: Sheridan, Wyoming
Listed on The Fair Hearing: 2026

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Sep 3, 2024

No return policy that is fair. Predators online trying to make a quick buck

I bought this because I had an issue with one of my cats after I moved. It never arrived. (its been weeks). By now, my cat is mostly better and doesn't need it. I also decided to do research on this company and found a multitude of things that made me realize buying it was a mistake. 1.) Multiple users note that theirs were a fire hazard and over heated. This is a risk I am not willing to take. 2.) Many people noted that their cats got seriously sick and almost died from the product. Again, not chancing that. 3.) Refund policy is ABYSMAL. You have to pay for shipping and a 9 dollar restocking fee. I emailed them that I wanted to return it for a refund and explained why. I also mentioned that I will not be paying a restocking fee. The response proves that this company is just a scam. They refused to take it back normally without the 9 dollar restocking fee and then offered a 30 percent refund and the ability to keep the product. My takeaway from this - they are making products that are not genuine and of poor material. When a customer isn't happy, they just offer the 30 percent refund knowing that a decent amount of people will not want to deal with the stress of the return and having to pay for shipping and this mysterious restocking fee. It is clear that this company is run by scam artists just taking what they can from people. It is an absolute shame because when you are dealing with pets not doing well, you are frantic and desperate to help them. Preying on pet parents in peril is one of the lowest tiers of scamming you can do.

By Salvatore S.

Response from TherapetMD· Sep 9, 2024

Hello Salvatore, Thank you for taking the time to share your concerns. We deeply regret that your order experience has led to such disappointment and frustration. Please know that your feedback is important to us, and we want to address each of your concerns sincerely. 1. Order not received: We apologize for the delay in receiving your product. If your order has not yet arrived, we will investigate this immediately and work towards a prompt resolution. 2. Safety Concerns: We take product safety very seriously. While we have had no verified reports of fire hazards, your safety and the well-being of your pets is our priority. We would never want anyone to feel uneasy about using our products. 3. Health Concerns for Pets: We would be alarmed to hear of any serious issues impacting the health of animals. We stand by the quality and testing of our products, and it’s concerning if these claims have come up elsewhere. Our support team is always available to discuss any specific health concerns customers might have with their pets. 4. Return Policy: We understand your frustration with our refund policy. While we do have guidelines for returns, we strive to be fair and transparent with our customers. We offer partial refunds for customers who prefer not to go through the return process, but full refunds are available when the item is returned in accordance with our policies. We will always work with customers to reach a resolution that satisfies them. Again, we apologize for the experience you’ve had and will ensure this is followed up on. Please let us know how you’d like to proceed with your order, and we’ll do our best to assist you. For any further inquiries, feel free to reach us at [email protected] or call 1-800-123-4567. Best regards, Dawtie of TheraPetMD