Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,136 reviews
TherapetMDSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your feline friend's cheerful sidekick! Dedicated to creating a stress-free, happy environment for pets everywhere. We're here to keep tails high and whiskers twitching with joy!
TherapetMD (therapetmd.com) has 3,136 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
3,136 approved reviews, newest moderated first
I have spent so much time and money to train my dog. He is finally accident free for two weeks now. Customer service is above and beyond and well. I had made a mistake when I ordered refil and they were on top of fixing the issue for me right away.
By M L.
Bedtime was WAR. Dog wouldn't settle, paced for hours, whined constantly. Made everyone miserable. TheraPet = dog who actually sleeps. Revolutionary concept.
By Dawn A.
Even though the diffuser did not work for my dog,Jake, the customer service from TherapetMD was incredible. They stayed with me through several emails and offered suggestions for using the product. I think the diffuser didn't work for Jake because stress was not his issue. I think he's just being a brat!
By Hoogi
Need more time to evaluate use, but service was wonderful. I missed instructions concerning the light. Your agent clued me in by return text. Thank you.
By CM J.
I ordered my 1st diffuser when my cocker spaniel, Scruffy, he was a rescue used for breeding when I bought him, was scared to go outside when it was raining. He became more frightened when I had construction done, would not go out at all. He was fighting with my other dog, also a rescue, for no reason. When I ordered the therapet and plugged it in, he was like a different dog.Now goes outside through dog door all the time, no more accidents or fighting. I ordered a second diffuser which leaked, contacted support team and got a replacement quickly. Therapet is man and dogs best friend! Today 5/27 I received my Therapet Dog calming spray, can't wait to use it!
By Patricia
My spaniel started peeing on my bed after my work schedule changed. Vet said anxiety, suggested these plugins. Took about 10 days but accidents stopped completely. Washing sheets daily was getting old FAST.
By Monica
The diffuser made no difference in my one year old pups indoor peeing. It is impossible to post a negative review on the company's website. There was a disclaimer of course, but transparency about its effectiveness from all users would have been appreciated. Glad I didn't subscribe.
By Paula B.
Response from TherapetMD· May 25, 2025
Hello Paula, Thank you for taking the time to share your experience—I'm truly sorry to hear that the diffuser didn’t bring the results you were hoping for. We understand how frustrating it can be when a product doesn't meet expectations, especially when you're doing your best to support your pet’s needs. While many customers see positive results within a few days to two weeks, we also recognize that not every pet responds the same way. If you’ve already tried the recommended steps—such as placing the diffuser in the room your pup spends the most time, ensuring it remains plugged in continuously, and avoiding placement near open windows or large open spaces—and still haven’t observed meaningful changes, it’s possible that your pet’s behavior may be influenced by factors beyond stress or anxiety. In those cases, the diffuser may not produce the desired effect, and we completely understand your disappointment. We also want to thank you for your feedback about the website. While product reviews are moderated to ensure respectful and relevant content, we always aim for transparency and take all feedback seriously—positive or not. Your comments help us improve and better support future customers. If you ever have further questions or need additional guidance, please feel free to reach out. We're always here to help. Best Regards, Dawtie of TheraPetMD
I was sent the wrong plug type, I reached out to customer service and I got super friendly and quick responses! They were fantastic and fixed my issue immediately!! This was hands down the BEST customer service I’ve ever received.
By Kristi S.
