Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,136 reviews
TherapetMDSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your feline friend's cheerful sidekick! Dedicated to creating a stress-free, happy environment for pets everywhere. We're here to keep tails high and whiskers twitching with joy!
TherapetMD (therapetmd.com) has 3,136 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
3,136 approved reviews, newest moderated first
I have three Westies, 2 females, 1 male, and my boy dog, who’s also the youngest, behaves erratically by barking, peeing and just can’t seem to relax most of the time, until I got TheraPetMD. Plugged it into the wall and he has really settled down very well. This formula does work!!
By Vanessa
Customer service is great! I had an issue & they resolved it quickly! I have these plugged in all over my house, the cats are calm (most days, they are still kittens) & I feel it is due to this product. My daughters both use these as well in their homes.
By Dawn K.
My Milo is a yorkie and has always peed in the house. I saw this advertised and decided to give it a try. I didnt subscribe at first bc i wasnt sure it would work. Well, it does. He stopped peeing in the house completely. I did have to put one upstairs bc he was going up to do it there. Once i put one in the wall upstairs he stopped going in the house completly. My refills ran out recently and instantly he started peeing all over the house. I just ordered more and got the subscription this time bc I will never go witout again. These are amazing
By Kristina C.
My rescue dog is/was terrified of thunder/fireworks. She is not anymore since I’ve got the TheraPet diffusers. I keep them plugged in 24/7. Definitely much better than the medication the vet has had her on for years.
By Connie G.
Excellent quality … Our Dog gets so excited when we say “are you comming in the car” She suffers badly with nerves when we take. Her to the vet… Not anymore… This diffuser is top notch h.., Calm n collected.. what a difference! Ten out of ten!’
By Samantha M.
UPDATE. TherapetMD replied to my review, and are now backtracking. In their selling points/claims, it DOES mention that their product could help with calming pets down and potty training, amongst other things. Now they say it will NOT help with their claims. TherapetMD also asked me to contact them. Did that prior to this review - no reply. All I want is my contract cancelled, and a full refund. I should have done my due diligence and read all the honest NEGATIVE reviews . Delivery time wasn't bad. I purchased the 3 pk plus 1 refill, primarily for a puppy potty training. What really happened is 1. a Grumpy cat is still grumpy. 2. Dog is still pottying all over the house, and has also started chewing on things. Within 5 days, the dog chewed over $100 worth of shoes, and she had never chewed on things before.
By Joanne
Response from TherapetMD· Feb 5, 2026
Hi Joanne, Hi there, thank you for taking the time to share your experience. We’re really sorry this has been frustrating. We want to be clear and transparent: TheraPet is designed to help reduce stress-related behaviors, not to replace training, supervision, or enrichment, especially for puppies. Behaviors like potty accidents and chewing are very common during puppy development and can also increase temporarily when a dog is adjusting to new routines, environments, or stimuli. That said, we completely understand how upsetting it is to see new behaviors like chewing, particularly when that wasn’t an issue before. Every pet responds differently, and some need more time (typically 7–14 days) or additional support alongside training to see benefits. We’d genuinely like to help make this right. Please reach out to our support team so we can review your setup, share guidance, or assist with a resolution. Your feedback matters to us, and we appreciate you giving TheraPet a try. Best Regards, John of TheraPetMD
I never got to use the product because my dog died before it was delivered. I have emailed a dozen times trying to get a refund for the order that is still in the sealed original packaging and am being ignored by the company. Absolutely horrible experience at the worst possible time. BUYER BEWARE - 30 DAY GUARANTEE IS GARBAGE!!! LIES ABOUT REFUND POLICY - THEY WILL JUST IGNORE YOU!!!!
By Rhonda G.
Response from TherapetMD· Feb 5, 2026
Hello Rhonda, We’re truly sorry for your loss, and we want to start by saying how deeply we sympathize with you. Losing a pet is incredibly painful, and we regret that this situation added stress during such a difficult time. We sincerely apologize for the lack of response you experienced. Upon review, we discovered that our previous replies were not being delivered due to a technical issue with Hotmail email addresses, which caused messages to bounce back. This was an internal error on our end, and we take full responsibility for that. That said, we can confirm that our refund team has already processed a full refund. The refund was issued on February 4 at 5:46 PM to your original payment method and should appear within 3–5 business days, depending on your bank. We understand your frustration and why this felt like you were being ignored, and we are truly sorry for that experience. Please know that our refund guarantee is real, and in this case, it has been honored in full. Again, our condolences for your loss, and thank you for your patience while we resolved this issue. Best Regards, John of TheraPetMD
I found the website confusing and probably ordered more than I needed. But I must admit the diffuser I ordered in January did the trick within 24 hours of plugging it in. Next time, I’ll only need to order refills, as I will be receiving several more diffusers!
By Georgie’s M.
Response from TherapetMD· Feb 5, 2026
Hello, Thank you so much for sharing your experience! We’re really glad to hear that TheraPet worked so quickly for you. Seeing results within 24 hours is always wonderful to hear. We also appreciate your honest feedback about the website. You’re absolutely right: once you have the diffuser, you’ll only need refills going forward. Your note helps us improve how clearly we explain that for future customers. Thanks again for trusting TheraPet and for taking the time to leave a review. We’re so happy it made a positive difference for you! 🐾 Best Regards, John of TheraPetMD
