Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
359 reviews
ThepixelcaseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to The Pixel Case!As passionate Google Pixel users, we found ourselves constantly searching for cool, stylish cases that matched the innovation and elegance of our devices. Tired of the same boring options, we decided to take matters into our own hands and create a store dedicated to offering the best and most unique cases for Google Pixel phones.At The Pixel Case, our mission is to provide Pixel enthusiasts with high-quality, visually stunning cases that not only protect but also enhance the look of their devices. We believe that your phone case should be as exceptional as your phone itself.While we are not an official partner with Google, we are committed to delivering an excellent shopping experience. You can shop with confidence knowing that you can pay securely via PayPal and that our customer service is here to ensure you are completely satisfied with your purchase. If you're not happy with your product, we offer a full refund, no questions asked.Join the community of over 10,000 happy customers who have found their perfect Pixel case with us. Thank you for choosing The Pixel Case!
Thepixelcase (thepixelcase.com) has 359 customer reviews on The Fair Hearing, with an average rating of 2.5 out of 5.
Showing 40 reviews with 2 stars · Clear filters
Ordered a magsafe case, after a couple of months it started falling apart, and after a year it had disintegrated enough to completely fall off my phone. Ordered a new one when it fell apart (hard to find magnetic ring cases) but waited a month for it to be delivered.
By James
Items took forever to get to me, had no idea they came directly from mainland China (wouldn't have purchased if knew that); metal part of strap digs into my wrist, very uncomfortable, probably won't use at all
By Alex I.
not what I thought I was getting,I ordered a two piece case and is only the back so very disappointed,there for I haven't used it so cannot give a honest review,
By darryl B.
Ordered the three in one pixel charger. Read all the adds, it stated it charged the pixel 9 plus fold and the pixel watch three. I saved a copy. I received the charger, it charged the phone but would not charge the watch. The watch requires the magnet ring to hold the watch tight. The charger does not have that and the watch just sits there loose and will not charge. I guess I loose $67.00. another lesson learned!!
By Donald “Don” W.
First of all the delivery took 2 weeks. They ship it from China (I thought at the least it would be in a warehouse in the US). Then the issues I had with the support team, forget about it. Finally they refunded my money after several emails and another review. I want to really give them a chance as I need a case and they delivered the Pixel stand which works great but I am worried about a 2 week delivery time and the lack of product support.
By Troy A.
This is the second case I bought and in almost 30 minutes the backplate was literally falling apart. The camera protector and the framework both fell of the backplate. Not to mention the cheap plastic of the backplate scratch almost immediately after looking at it. I've now been forced to frankenstein the 2 cases together to have a useable case and recoat the backplate with resin to hide the scarring. Only leaving 2 stars because they sent 5 screen protectors as well.
By Keni S.
It took forever to deliver this case even though I paid 15 dollars extra to be expedited from China. The case is far too heavy and the magnetic piece is far to small for the case. I won't use it, give that issue. The lense cover is a nice idea however ilimits any quick photo or video needs. I would not recommend this product to anyone !!! I WANT MY MONEY BACK...SCAMMERS!
By Jimmy T.
The pixel store needs to disclose that their stuff ships out of China. The delivery time was just ridiculous and I needed a phone case closer to the time that I received my new phone. I just ordered a different one from Amazon and it came in 24 hours. As for the case itself, it's not a very pretty pink, but it does fit the phone and I may use it if something happens to the one that I currently ordered.
By Kathryn L.
