Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
359 reviews
ThepixelcaseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to The Pixel Case!As passionate Google Pixel users, we found ourselves constantly searching for cool, stylish cases that matched the innovation and elegance of our devices. Tired of the same boring options, we decided to take matters into our own hands and create a store dedicated to offering the best and most unique cases for Google Pixel phones.At The Pixel Case, our mission is to provide Pixel enthusiasts with high-quality, visually stunning cases that not only protect but also enhance the look of their devices. We believe that your phone case should be as exceptional as your phone itself.While we are not an official partner with Google, we are committed to delivering an excellent shopping experience. You can shop with confidence knowing that you can pay securely via PayPal and that our customer service is here to ensure you are completely satisfied with your purchase. If you're not happy with your product, we offer a full refund, no questions asked.Join the community of over 10,000 happy customers who have found their perfect Pixel case with us. Thank you for choosing The Pixel Case!
Thepixelcase (thepixelcase.com) has 359 customer reviews on The Fair Hearing, with an average rating of 2.5 out of 5.
Showing 159 reviews with 1 star · Clear filters
Scam ! Bad product not fitting the phone or watch, very low quality. No return policy where you basically have to send back the product to China at your own cost and they don't provide refund. Avoid this shop !
By Antoine
I ordered the case and screen protector and just got a case. It looks nice but it is very thin. I requested a refund and waited for a reply After 2 weeks I emailed again and got a very weird response requesting I return it to an address in China and I couldn't be bothered with the hassle.
By Darren B.
I didn't receive it!
By Lauri
Been waiting for a month, it says it's been in Dallas for 20 days, I only 4 hours away, I could walk there and back in les than 20 days, I want to cancel and want my money back
By Alejandro B.
Your customer support is non-existent. Your product has been sitting at the airport for 20 day with zero movements or updates. I've emailed twice for support with zero response, I bought your product as I need it for the environment I work in and you jeopardise my phones wellbeing. Pretty much written off my money as, again, you have zero customer support. I will be leaving you this review if no-one contacts me.
By Max
Drop Shipping from China. Long Shipping times. Price high becasue of tarrif. Cheap phone case.
By Unhappy C.
I ordered the correct size case for my phone and received a smaller size. I have written 2 emails trying to get it exchanged and have not heard a word. It's very frustrating to receive an email for me to give a review after already trying to get in contact with the company in the first place. The customer service is terrible so hopefully this reaches the right set of eyes.
By Kari
They advertise customer support however 48 hours after reaching out to them, no response. This company SHIPS FROM CHINA so if you want your product within 30 days, good luck. I am reaching out to my credit card company to reverse the charges at this point. Shady AF company and I do not recommend doing business with these people. I'm still unsure if they are a REAL company or not.
By Christian Weaver - P.
