ThePerfectRugReviews of theperfectrug.com

Providing samples makes decision making so easy. The rug came within the timeframe promised. I love it! Better than I expected. Great quality for a custom rug. Will definitely order again. Thank you for great service and product!

Terrible customer service and unreliable delivery. Ordered $1800 rug over 22 business days ago and still don't have a delivery date. Their info indicated delivery by 15 business days. I have emailed them(they dont provide a phone number) and they provide a vague ambiguous response it is being shipped??? What does that mean, Nothing. Dont trust them for a delivery. I will never order from them again. They take your money and then they are done with you.

Love this Halo rug. The saffron color warms up my north-facing space, and gives a cozy feeling to the living room. I'm happy to have no synthetic fibers in the rug, just cotton warp and rough wool weft. The rustic elegance suits my place perfectly. It's a beautiful rug--I couldn't be more pleased. This review is somehow appearing under The Perfect Rug. The rug is from Revival, not The Perfect Rug!

The rug I ordered is a perfect fit for my high traffic mud room. With the help of customer service, I chose an indoor/outdoor material that should be easy to care for and clean. I knew that I would have a seam in this rug, but was disappointed that they placed it near the center of the rug instead of near one of the edges as requested. I had wanted to hide the seam under a bench. I has hopeful that the seam would flatten out and be less visible, but it still puckers up on one side. Otherwise I could not be happier with this rug and mat and how it beautifully covers an old worn, cracked and stained cement surface. Thank you!

Beautifully done!! Exactly what I had envisioned. Wonderful quality!!!

Their site is super simple to use. Their selection is spot on. Their flexibility and ability to work with the client is top notch. And, when you call, you get personal attention.

Being able to get rug samples plus border and pad samples was excellent. There was no rush to order but once I did, the rugs didn’t take long to ship and were well protected. They are perfect.

The company has several areas in need of improvement: (1) offering virtual rug placement for customers purchasing multiple rugs in connected spaces and, (2) most importantly, providing better after-delivery customer service. I nearly purchased my rugs through Ernesta, which provided virtual renderings, but ultimately chose this company instead. Initially, I was very pleased with the sample delivery and the assistance I received from one of their design consultants. The issues began after delivery. Some areas of the serging border were torn, and when I reported the damage, the company responded by sending me a video instructing me on how to repair it myself. Alternatively, they offered to fix the rugs if I covered the cost of one-way shipping to their factory. I was shocked when they placed the blame on me, claiming that my home had moths or that I had accidentally cut the rugs while opening them. I calmly explained that I am a retired woman living in a brand-new retirement home, and neither my community nor my wool clothing has ever shown signs of moth damage. What frustrated me most was their reliance on a misleading statement from the delivery person. The company claimed that the driver saw all the rugs in perfect condition. However, I had not requested white-glove delivery because I needed time to determine their final placement. The driver initially attempted to leave the rugs on my driveway, but I asked him to at least confirm that all three had arrived before I signed for them. He did not inspect them for damage, nor did he stay to verify their condition. After many frustrating interactions, I escalated my complaint to the Better Business Bureau. Even then, the company stood by their inaccurate claims but eventually agreed to cover shipping costs and repair the rugs. By that point, I was exhausted by their dismissive attitude and unwillingness to take responsibility. Each interaction caused me stress, anxiety, and even spikes in blood pressure. Ultimately, I informed the BBB that I would rather live with the torn borders than endure further communications and inconvenience due to the company’s mishandling of the situation.