It was very helpful to received the…
It was very helpful to receive the samples. They arrived well packed and with helpful information included.
By Kat
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
64 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom sized rugs for outdoor and indoor including runners in natural fiber Sisal, Jute, Seagrass plus wools, etc. Also find Ready-made rugs in standard sizes.
ThePerfectRug (theperfectrug.com) has 64 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
64 approved reviews, newest moderated first
It was very helpful to receive the samples. They arrived well packed and with helpful information included.
By Kat
We love our runner, perfect colors and size! Thank you!
By Teddy H.
Amazing rug. It looks great in my living room. As beautiful as it looks in the photo!
By Alexa D.
So pleased with my rug! So impressed with construction and careful packaging and shipping! Very happy. Thank you!
By Jenny C.
Came well wrapped and no damage. Needed to let rug sit so it would lay flat, but instructions were great. I had a special sized rug made to fit in an unique spot and this fits perfect! Very happy with the results
By Ellen W.
Awesome. Great choices in quality, color and texture. Made to order. Communication is good. Products delivered as promised. Will use again and refer without reservation. John B
By JohnB
There were numerous problems involved with this order. I have gone over all of them with the customer service department and finally received the rug when I threatened to cancel the order. Much of the problems were with shipping (a separate company) and I have contacted them with complaints related entirely to them. My chief complaint with TPR is their lack of followup and attention to issues before they become problems. The rug seems nice and I did appreciate the help at the very end of this order.
By Punkdolphin
The latex backing is giving off an odor. I hope it will dissipate soon. Even though I used the sample rug piece and latex backing that was sent to me to confirm my door would slide over it easily, when received today, there is a drag under the door. I'm hoping it will lie flatter as it is walked on and this will no longer be an issue.
By Lynn C.