No shipment and no response
It has been 10 days since I placed this order and the status of the order is still “awaiting shipment,” with no communication or response from the seller.
By Tamara
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
757 reviews
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We pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.
RV Fridge Guys (thenorcoldguy.com) has 757 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
757 approved reviews, newest moderated first
It has been 10 days since I placed this order and the status of the order is still “awaiting shipment,” with no communication or response from the seller.
By Tamara
It was just what I ordered! The size was perfect!
By RAYLENE H.
My order was cancel. No known reason. Kept waiting for my package…then I find the email.
By Kimi
The shipping worked well. However, I ordered the wrong part based on confusion with the description. I have emailed two times for exchange instructions with no return. I called the number on the website twice and the mailbox is full. Not satisfied
By MV
Incredibly fast shipping. Super easy website to follow. Highly recommend five stars all the way.!!!!!
By Deanna Josing Dee J.
Response from RV Fridge Guys· Nov 10, 2025
Thanks, Deanna!
I still have not received my board, and NO communication from RV Fridge Guys.
By Jim M.
Response from RV Fridge Guys· Nov 10, 2025
Jim, it looks like you placed your order on the 3rd. The lead time was 2-3 weeks. There will not be an update until you've waited the estimated lead time for us to get this order to you. The order has been placed on your behalf and there are no issues.
Fast Shipping, Product was in A1 shape when arrived
By Thomas B.
Response from RV Fridge Guys· Nov 10, 2025
Thanks, Thomas! Glad you got the part quickly
Very good site.
By JOHN C S.
Response from RV Fridge Guys· Nov 10, 2025
Thanks, John!