Great part fits perfectly and works as…
Great part fits perfectly and works as expected
By Michael N.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
757 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.
RV Fridge Guys (thenorcoldguy.com) has 757 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
757 approved reviews, newest moderated first
Great part fits perfectly and works as expected
By Michael N.
Placed the order online, got confirmation and a week later I got an email for cancellation since they did have the part !! the part showed in stock online ???
By Eric T.
Response from RV Fridge Guys· Jul 19, 2026
We're sorry about this, Eric. We had run out of inventory around the time of order... There really isn't much we can do but I'm sorry that you were misled.
Very quick response to my emails even though the part that I needed was no longer available. I do appreciate their assistance.
By Rick H.
Placed order with clear delivery details for RV site in orders comments. They claimed that they didn't have details when trying to deliver, but also never notified me. After waiting several weeks for a response, finally had to cancel order, only to receive partial credit as they charged me for their shipping error! Terrible customer service, do not use!!!!
By Steve B.
Had to cancel the order minutes after placing the order. The company did not refund all my money. And no explanation was given. Will never buy from them again even if I have to pay more.
By Darrell
The shipping worked well. However, I ordered the wrong part based on confusion with the description. I have emailed two times for exchange instructions with no return. I called the number on the website twice and the mailbox is full. Not satisfied1/16/26
By Robert
We placed our order and received confirmation without any shipping details. After 4 days of no action we requested status of the order- had to send a 2nd request. Finally received a reply the part had to be ordered. If this was stated up front it would have avoided our frustration. I'm glad it's on order, and waiting a few weeks is ok, it should have been stated or estimated ship date provided. Customers like to know when to expect their order- not left hanging.
By TODD & SHERI M.
Easy to understand ordering process and quick delivery.
By CamperGeoff