customer service was fast and very…
customer service was fast and very helpful
By Christopher A.
Friday, November 6, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
454 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The New Primal pioneered grass-fed jerky in the US years ago and has since emerged as a tour de force brand, crossing categories with clean-lable condiments, helping to lead a Whole30-based better-for-you movement across grocery stores nationwide.
The New Primal (thenewprimal.com) has 454 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
454 approved reviews, newest moderated first
customer service was fast and very helpful
By Christopher A.
Had a very small problem and they fixed it in a big way. Can't say enough about how fast and efficiently they responded and made all right.. Thank you..
By Robert H.
Melissa was very kind, understanding and helpful!
By Nicole P.
Good spices. Haven’t tried the ketchup yet, but the ingredients are high quality. Fast shipping too.
By Briana
This company is on top of things. Really works to make sure their customers are pleased with their purchases.
By Deborah M.
I have been a customer for several years and had an issue with some spoiled product. I contacted customer service and they took care of me promptly and effectively. Great product and great customer service...can't ask for much more!
By Ryan P.
Your product is amazing, your customer service is beyond and you take whole30 to another level. Thank you
By Shari P.
Tastes great and fast shipping.
By Sarina