Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
800 reviews
The Monitoring CenterSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We Offer The Best Home Security Alarm Monitoring At The Affordable Rate Of Only $9.99 Per Month + 6 Month Free Sign Up Bonus. We Can Monitor 99.9% Of Existing Alarm Systems.The Monitoring Center was founded in 1998. We have never been bought or sold and we have built our customer base one customer at a time and pride ourselves in the delivery of personalised customer service excellence at an affordable price.We are in fact, the most affordable, dependable, full service, ULC Listed, CSAA 5 Diamond certified alarm monitoring facility across North America.The Monitoring Center executives have over 200+ years of combined experience between them within the alarm monitoring industry. Their combined experience led to The Monitoring Center being considered innovators within the security industry...we are the first company to separate the cost of alarm systems from the cost of alarm monitoring. This innovation has resulted in the delivery of wholesale monitoring prices and the most satisfied customer base in the industry.Our ServiceTMC is a full service leading provider of high quality...low cost home, business and HOA (Homeowners Association) security alarm monitoring fast approaching its' 2nd decade of servicing customers. We are a rapidly growing company currently servicing satisfied customers across Southern California and Florida.We are equipped with today's most advanced technology and are committed to customer service excellence. TMC is determined to provide you and your family/employees/residents' with the highest level of professional security monitoring at an affordable price.Our CommitmentYou can be secure in the knowledge that our Customer Service and Technical Service support teams' will be a constant when choosing The Monitoring Center for your security needs. You and your family's'/employees'/residents' security needs are our ONLY priority.We deliver affordable...dependable...full service alarm monitoring 24/7. Our Customer Service and Technical Teams are ther
The Monitoring Center (themonitoringcenter.com) has 800 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
800 approved reviews, newest moderated first
Great service. Technician was knowledgeable and didn’t try to upsell us. He worked with our existing equipment. Very happy.
By Sam
Response from The Monitoring Center· Jan 19, 2022
Thank you Sam!! We look forward to servicing your security needs.
Technician was absolutely competent. Performed a successful transfer of our home alarm system to the Monitoring Center. Took the time to thoroughly explain the controls as required. Very satisfied with the transfer of monitoring system. Thank you. Don MacLeod
By DONALD M.
Response from The Monitoring Center· Jan 17, 2022
Thank you Don!! We appreciate you taking the time to write such a positive review!!
I am existing customer of TMC for over 5 years, they provide exceptional service. I can always get through to a live person without a long long wait like the competition. I called to add a service for my dad's home who has dementia and explained what I needed to Karen and she took her time to understand what I needed and went out of her way to find a proper solution for my dads situation. She did not over promise but she confirmed with Jason the owner and the tech team that they can assist and they both went out of their way to accomodate. If you have a loved one who may need assistance through technology speak to the team at The Monitoring Centre they are empathic and understanding and can provide solutions. Thank you for giving us peace of mind. They did not try to sell me they found a solution. Great team Great experience
By Toni V.
Response from The Monitoring Center· Jan 15, 2022
Thank you Tony!! So happy we were helpful :)
The TMC team member who came to install and setup our system was extremely friendly and went above and beyond to help us in understanding our new alarm system. The service has been great and I highly recommend THe monitoring centre.
By Jon
Response from The Monitoring Center· Jan 13, 2022
Thank you John!! We look forward to servicing your security needs!
Jose the tech was very knowlegeable and was happy Installer code available,which reduced install time of phone number and account code
By JIM B.
Response from The Monitoring Center· Jan 13, 2022
Thank you Jim!! Welcome on board!!
Good Work. Just need to get re-scheduled which was unexpected. But the technician was very good, explained everything good.
By SUCHITRA S.
Response from The Monitoring Center· Jan 12, 2022
Thank you Suchitra!! Welcome on Board!!
just installed the service about a week ago so far feel good about it actually it went off something burned in the stove monotoring center contacted me right away.
By TEOFILO
Response from The Monitoring Center· Jan 12, 2022
Thank you!! At your service :)
I'm very pleased so far. And the installer was qualified and very polite to deal with!! Took 3 hours to install due to multiple issues with Rogers Ignite/Rogers home phone (Rogers doesn't tell u how Ignite changes the phone system! Ignite installers had disconnected older security system without me knowing). 100% better than my previous security company, which had appalling customer service.
By Whitby R.
Response from The Monitoring Center· Jan 12, 2022
Thank you so much!! We hope to continue delivering the best customer service possible!
