Terrible customer service and product…
Terrible customer service and product was a pile of garbage
By Justin V.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
59 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are Mac Specialists with a passion for our products. Contact us any time at [email protected] if you questions about any products!
TheMacMerchant.com (themacmerchant.com) has 59 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
59 approved reviews, newest moderated first
Terrible customer service and product was a pile of garbage
By Justin V.
The Apple TV I bought came in a plastic baggie. After 3 h trying to get it to work, I gave up. It was obviously faulty. I emailed right away requesting a return, but after a week am still waiting for a response! Stay away from this merchant
By Javier I.
As advertised. Works well.
By David
I never received the merchandise.
By N R.
Excellent, the only problem was the Portuguese customs! The product was well package, and e very good working conditions!
By Diogo G.
Excellent and quick service
By joseph L.
The replacement right AirPod Gen 2 arrived in a few days and worked perfectly.
By Jeremy
Took my money and never received my order or a refund. Emailed several times and have had no response.
By Diana W.