change the order
I asked your customer service to change my order No response from them Not easy to figure out the trucking my delivery nor change my previous order
By Yamazac
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
59 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are Mac Specialists with a passion for our products. Contact us any time at [email protected] if you questions about any products!
TheMacMerchant.com (themacmerchant.com) has 59 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
59 approved reviews, newest moderated first
I asked your customer service to change my order No response from them Not easy to figure out the trucking my delivery nor change my previous order
By Yamazac
Complete and utter disgrace, been waiting for my order since the 20th of December 2021, have been on chat 7 times and haven’t been responded to once and have emailed 3 times and no response either, do not order from Mac Merchant
By Luke
I made to separate orders first one I got right away. Seconded order was placed and haven’t heard a thing. Emailed for a response regarding my order and nothing. Not even an acknowledgment. Disappointed and may hav e to open a claim, thank god I used PayPal.
By Jennifer K.
My AirPods was defective and I had to get a replacement one directly from the Apple store.
By Tanner, C.
I ordered an AirPod and it was delivered. Then I found the one I lost. They were very efficient quick and courteous. They sent me a label to return. A perfect example of great customer service
By Linda
Great company! I ordered the wrong generation AirPod and they promptly sent me a return label so I could exchange it for the correct one. So please double check which generation you currently have before ordering a replace pod. I highly recommend this site.
By Devin
I did not order a product from this website. My PayPal account got hacked and someone order an Apple Watch. I have been trying to return this order and I have gotten no response from the Mac merchant. It turns out all the returns go back to PayPal which I have no control over since the account has been taken away from me. It looks to me like a well thought scam. Do not buy from this website
By Maria S.
fast shipping
By Kaleelah H.