Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
421 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Luxe Nomad is Asia-Pacific's largest luxury vacation rental management company with over 1300 rooms in our portfolio. Our curated collection of villas, ski chalets and apartment-hotels, are located in Bali, Koh Samui, Phuket, Niseko, Rusutsu and Furano. With a mission to champion, inspire and enable our guests to travel well by delivering unparalleled service, we take the guesswork out of your holiday, by inviting you to "Dream a little. Travel a lot." with us.
The Luxe Nomad (theluxenomad.com) has 421 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
421 approved reviews, newest moderated first
the recent service- especially Jo Tabay- demonstrated understanding and professionalism- - thanks very much.
By Con A.
Response from The Luxe Nomad· Jul 31, 2026
Dear Con, Thank you for taking the time to share this. Jo will be so pleased to hear your kind words—understanding and professionalism are exactly what we hope every guest experiences. We look forward to welcoming you soon. The Luxe Nomad team
Excellent customer service, everything is easy, nothing is too complicated. I had an awesome service from Gizelle Rondero, the staff is really great!
By Stanislav L.
Response from The Luxe Nomad· Jul 31, 2026
Dear Stanislav, Nothing being too complicated is exactly how it should be. We'll be sure to pass your kind words on to Gizelle—she'll be so pleased to know she made the experience such an easy one. We look forward to welcoming you soon. The Luxe Nomad team
May has been very helpful. We have so appreciated her kind and fast responses to our queries.
By sam
Response from The Luxe Nomad· Jul 31, 2026
Dear Sam, What a lovely review to receive. May has a real gift for making the planning process feel effortless, and she'll be so pleased to hear that her responsiveness and care made a difference. Thank you for taking the time to share this. We can't wait to welcome you and hope your stay is every bit as enjoyable as the experience leading up to it. The Luxe Nomad team
I’d like to make a special mention of Joda Alura. I’ve just finished booking in my family’s trip to the Maples Niseko in January 2027. We’ve booked accommodation, lift passes, ski gear, transfers and lessons with Joda. All of it was seamless. She was so helpful and responsive. It was five star service.
By Matthew D.
Response from The Luxe Nomad· Jul 22, 2026
Dear Matthew, Happy to hear Joda made the whole booking process so seamless! She is very thorough and always goes the extra mile to make planning easy for our guests. We look forward to welcoming you and your family to The Maples Niseko in January 2027! The Luxe Nomad team
I received a prompt and sincere reply from メイデル・カペラン | 予約課(May, the reservation team) , before my arrival. I sent an email to double check my reservation and ask for additional service to receive my Amazon package. She gave me a sincere and prompt reply on all the information I need, including the parking info and address info. The information is very clear. I am expecting the stay in this hotel.
By Maria W.
Response from The Luxe Nomad· Jul 21, 2026
Dear Maria, So glad May was able to take care of everything before your trip! She has a knack for making the planning feel easy, and it's lovely to hear she had all the answers ready for you. We look forward to welcoming you soon! The Luxe Nomad team
She provides detailed explanation helps me better organize my staying, Apprecated !!
By CALVIN L.
Response from The Luxe Nomad· Jul 21, 2026
Dear Calvin, Happy to hear the detailed explanations helped you better organise your stay! That's exactly the kind of support we strive to provide. We look forward to welcoming you! The Luxe Nomad team
I recently contacted the hotel's customer service with several detailed questions before my stay, and I was thoroughly impressed by their response. The team replied with genuine patience and care. They didn't rush through my inquiries or give short, generic answers. Instead, they took the time to address every single point I raised in a clear, well-organized manner. Their reply was comprehensive and thoughtful — they explained room options with specific details about views, bedding, and amenities, provided accurate information about check-in procedures, breakfast timings, transportation from the airport, and even included helpful tips for nearby restaurants and attractions based on my preferences. What stood out most was how they anticipated additional questions I might have and proactively offered extra information, such as current hotel policies, cancellation terms, and photos of the rooms I was considering. The response felt personal and attentive, not like a copied template. Every question was answered thoroughly, professionally, and with a friendly tone that made me feel truly valued as a guest. Thanks to their excellent support, I felt confident and excited about my upcoming stay. This level of detailed, patient, and caring customer service is rare these days and definitely sets this hotel apart. I highly recommend staying here — not just for the property itself, but especially for the outstanding pre-arrival assistance. Thank you again to the team!
By Felix C.
Response from The Luxe Nomad· Jul 21, 2026
Dear Felix, So glad the team made planning your stay feel so easy! Taking the time to answer every question and share those thoughtful extra details is exactly what we love to do. We can't wait to welcome you! The Luxe Nomad team
Booking process made easy. Gracie has been helpful too in assisting me to make payment, in the currency of my choice. Looking forward to staying at the property
By Antonius B.
Response from The Luxe Nomad· Jun 30, 2026
Dear Antonius, Happy to hear Gracie made the booking process so smooth! Always good to know the little details are taken care of. We look forward to welcoming you! The Luxe Nomad team
