thehobhub.comReviews of thehobhub.com

Response from thehobhub.com· Jun 11, 2026

In this case, the order was processed through our website using the information provided at checkout and passed the fraud-screening measures available to us at the time of purchase. As a retailer, we do not have access to cardholder information and must rely on the payment processor's security and fraud detection systems. At no point did we knowingly process a fraudulent transaction, nor would any business have reason to intentionally participate in credit card fraud. Once we were contacted regarding the concern, we cooperated fully and provided the information available to us. We understand how frustrating it can be to discover that a card has been used without authorization, but the responsibility for that criminal activity lies with the individual who stole and used the card information—not with the merchant who received what appeared to be a legitimate order. We regret the situation and wish the customer the best in resolving the matter with their card issuer.