The Heirloom BooksReviews of theheirloombooks.com

Scam stay away. Ordered books almost a month ago got a bogus tracking number through shop then received some B.S email about sorry for the inconvenience but they are busy with a B.S order number that doesn't show any tracking number. Googled the address they has listed in Wyoming and doesn't come up as heirloom books Will definitely be reporting them as fraud and posting reviews on all social platforms. I will also give their info to my lawyer and have them invested to save other people from waisting their money.

Same experience as many others should have dis my research before purchasing. Placed and order early December received notice that it shipped and haven't heard anything since reaches out to support BUT they were not supportive.

Ordered two books in early December for £40. Tracking has shown "returned to sender" since mid December. I've emailed 3 times this side of the new year asking for a refund to no reply. If I'd spent £10 then I wouldn't be too bothered but £40 is expensive for what I ordered, and to then have to gall to ignore me. Really not happy.

AVOID PURCHASING!!! I bought 2 book from them almost a month ago and they have not arrived. I have sent several emails requesting a refund and they have not responded. I could have purchased similar books from Amazon for less and had them here next day. UPDATE- Replied back to the message they sent here and no email sent to me and no refund has been given. Will provide another update if they refund me.

I ordered a book in early December as a Christmas gift, as advertised on Instagram. 8th January and still no delivery, nor is there any tracking update past the stage of order received - it hasn't even been dispatched. I also ordered book for "Mum", being based in the UK - but from what I can now see online, the book cover says "Mom". This isn't what I ordered so I'm disappointed twice. It appears I'm not the only one based on these reviews- I hope others take a moment to read reviews before placing an order in good faith. 2 stars instead of 1, purely because I (maybe foolishly) haven't given up hope and have only just chased; we will see.

I ordered my books in mid December, and started sending emails to support about 5 days ago. I have not heard a word, or received any books. I ordered these a couple weeks ahead of Christmas, and after reading these reviews, I unfortunately expect to never receive my books. If I receive no communication nor books, then in about one week, I'm going to start filing reports. I'll be reporting through my bank, through the FTC Report Fraud portal, the California Social Services fraud report portal, Shop Pay, Shopify, BBB, and I'll probably share my experience on Reddit, Yelp, and a few other forums and business review sites. More to come.

I couldn’t be more thrilled with these books! I purchased Tell Me Your Story as a gift for my kiddos, and it has quickly become one of the most meaningful items in our family. The concept is absolutely brilliant—these books provide a guided way for my parents to document important moments from their lives. The thoughtful questions the author has included make it easy and enjoyable for them to share their stories, values, and memories. It’s like a personal time capsule for my children, who will one day have the chance to look back and truly connect with their grandparents through these pages. This book is a reminder that life’s precious moments should be celebrated, documented, and cherished. I highly recommend this to anyone looking for a unique and heartfelt way to honor family connections. A huge thank you to the creators for this wonderful idea!

This "company" is nothing more than a scam. They'll process your payment and then never ship you your order. I disputed the charge with my credit card company and was able to get my money back. Stay away from these frauds.