The Heirloom BooksReviews of theheirloombooks.com

Ordered on December 10th under the impression the books would arrive before Christmas. Relieved to receive my order today (January 14th) having read the negative reviews. Shipping and tracking was updated throughout the process. The books are lovely.

This company should be shutdown. Complete scam. They don’t even make the books, the buy them and upcharge the customer for a product the customer will never receive!

If I could give less than one star I would. Ordered December 4. Have not yet received. I have contacted their customer support twice and have gotten the run around. The shipping information they’ve provided has not changed from processing since the order date. Meanwhile, they claim to be unable to cancel and refund the order/purchase. Do not do business with this fake company.

Ordered on 5th December from a Facebook post for a Christmas present. Item shipped 26th December and arrived January. Not impressed. Drop shipping website, shipped from China. Terrible customer service.

I, like so many other people it looks like was duped and I found this website off of IG: BIG MISTAKE! (A few years ago, I bought some shirts from a website, and it was a similar situation, but I assumed it was a one off but now after this experience I highly discourage people from buying anything after being linked from IG.) I got the order confirmation saying it was on the way on Dec.5th. Was excited to give them for Christmas. Never came and the tracking info hasn't changed at all, plus it is coming all the way from China (bad sign), the company says its in Wyoming but it's obviously a sham. I hit up the website help; they didn't get back for days but did on the 29th of December saying they are sorry for the delay but it's on the way & be patient. I told them I changed my mind and they said "sorry, we can't do anything to refund after the order has been sent." Only it's obvious that the order hasn't been sent. Total scam. DON'T BUY!!!!

I ordered a Christmas gift for my father mid December, paid for tracking but nothing has been dispatched when I check my order on their website. Emailed support and received no response. As has been the case for many others after reading these reviews, I’m not holding out hope. If I receive no response within a couple of days, I’m reporting this company. Disgraceful

I ordered these books as gifts for my parents in early December. It is now almost mid January and I have no way to know if my books are still coming. I’ve contacted Heirloom Books support email and they continue to send me the same pre-written response about getting back to me. I am hoping that they see this complaint on Trustpilot and they contact me to figure out a way to help me. I am very frustrated with this company. Heirloom, please get ahold of me ASAP.

Same as everyone else. I ordered 2 dad and 2 mom books on December 7th. Still nothing. I had a tracking number, it said received and ready to ship. Then no such order number after that. It was "ready to ship" on December 11th. But as I said, there is no shipping number anymore. I have contacted the company 3 times. They responded saying they were letting the warehouse know to expedite. I dont think they know what that word means. I guess I will be disputing the charges for the 4 books. Very disappointing. And also I had no idea this was shipping from China. Very deceiving site.