3 out of 3 orders sent with missing or…
3 out of 3 orders sent with missing or wrong sized bits. Rude customer service. Don't buy from freeze pipe.
By customer
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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565 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Freeze Pipe is a small American-owned online smoke shop that makes a unique line of freezable bongs, bubblers, pipes and more. These thick glass pieces all feature various combinations of glycerin coils, which work to cool smoke down by over 300 degrees.
thefreezepipe.com (thefreezepipe.com) has 565 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
565 approved reviews, newest moderated first
3 out of 3 orders sent with missing or wrong sized bits. Rude customer service. Don't buy from freeze pipe.
By customer
Easy ordering and delivery. Great product that provides a smooth, balanced experience.
By Felicia B.
Great product
By Jeffrey M.
The delay was a complete disappointment
By Michael G.
Quick, reliably delivery. Freezepipe customer service is great. Keep it up yall!
By TIMMIE B.
Very Cewl Prodoctos dudes
By Lyric C.
Very friendly customer service.
By Justine
Order over 15 days ago still nothing Customer service terrible save your money and time and try another company
By Jake W.