Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
454 reviews
The Company StoreSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 114 years, The Company Store has set the standard for premium bedding, bath essentials, and home décor. Built on a legacy of craftsmanship and the finest materials, our products blend timeless design with everyday comfort. From luxurious sheets and cozy comforters to curated home accents, every piece is thoughtfully crafted to create spaces that feel as good as they look—delivering lasting quality for generations. Explore more at TheCompanyStore.com.
The Company Store (thecompanystore.com) has 454 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
454 approved reviews, newest moderated first
The items I purchased are beautiful and they arrived quickly.
By Karen in Los A.
Response from The Company Store· Nov 21, 2025
Hi. Thank you for your wonderful feedback! We’re delighted to hear that you love the items you purchased and that they arrived quickly, and we truly appreciate you taking a moment to share your experience with us.
Website is easy to navigate. Discounts always help, The product is well made. I have bought several quilts from the Company Store; I never worry about quality
By Maury R.
Response from The Company Store· Nov 21, 2025
Hi. Thank you for sharing such thoughtful feedback! We’re glad to hear that you find the website easy to navigate and that our discounts add value to your shopping experience, and it truly means a lot that you continue to trust the quality of the quilts you purchase from us. We appreciate your loyalty and your kind words.
Arrived on time. Was exactly as described. Color was accurate. Soft and warm a beautiful gift for anyone.
By Sally F.
Response from The Company Store· Nov 21, 2025
Hi. Thank you for your wonderful feedback! We’re so glad to hear that your order arrived on time and matched the description perfectly, and it’s great to know the color, softness, and warmth all met your expectations. We truly appreciate you sharing that it would make a beautiful gift for anyone.
Very strange ecommerce experience. Ordered a simple cushion for an outdoor chair. First, the order went nowhere for 5 days, then when I called, they said there had been a mistake and the order had not gone to the warehouse. After that, they unilaterally changed the delivery address (to a city that does not exist in FL) and after me telling them the error (within an hour of it happening) they said there was nothing they could do and they would have UPS change the address. Who actually thinks that will work? Well, they assured me it did work (like this happens a lot!) - in the end it did work, UPS changed the address successfully and the package reached its destination. It took too long (10 days) and took a lot of my energy to make sure the problem was resolved, but the customer service team did what they needed to. Strange experience overall.
By R S.
Response from The Company Store· Nov 20, 2025
Hi. Thank you for sharing your experience with us. We are truly sorry for the unusually complicated and frustrating experience you encountered while ordering a simple outdoor cushion. A delay in processing, an error in the warehouse submission, and an incorrect delivery address—especially one associated with a city that doesn’t exist—are issues that should never have occurred, and we sincerely apologize for the stress and inconvenience they caused. We completely understand how concerning it must have been to rely on address corrections through the carrier, and we regret that you were left feeling uncertain and responsible for monitoring a situation that should have been handled seamlessly on our end. Although we are grateful that UPS was ultimately able to correct the address and successfully deliver your package, it should not have required this level of effort or follow-up from you. Your patience throughout this process is truly appreciated, and your feedback will be shared internally so we can continue improving both our communication and our overall customer experience. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.
Repeat customer over the years. You are a little pricey, love the women/s nightshirts and pajamas. The last order nightshirts all ripped at the bottom two buttons, had to repair--hope these hold up better for the money. Love our 2018-19(?) linen sheets, glad they have lasted because you don't carry them anymore. Pottery Barn towels are better than yours and Lands End regarding wear and tear.
By Chris
Response from The Company Store· Nov 21, 2025
Hi. Thank you for being a loyal customer over the years and for taking the time to share such thoughtful and detailed feedback. We sincerely apologize for the issues you experienced with the nightshirts in your last order, especially given your long history with our women’s nightshirts and pajamas. That is certainly not the level of quality we aim to deliver, and we’re grateful you let us know. We’re hopeful that your most recent items will hold up better, and we appreciate the chance to learn from your experience. We’re also glad to hear that your linen sheets from 2018–19 have held up so well, even though we no longer carry that style. Your comments regarding towel durability have been noted as well, as feedback like yours is invaluable in helping us evaluate where improvements can be made. Thank you again for sharing your perspective and for continuing to shop with us.
Very helpful gal on the phone….figured out what I was missing and got me back going!
By Jill W.
Response from The Company Store· Nov 21, 2025
Hi. Thank you for sharing your experience with our customer service team. We’re delighted to hear that our representative was able to quickly identify what was needed and get everything back on track for you. It’s wonderful to know the support you received was both helpful and efficient, and we truly appreciate you taking the time to share such kind feedback.
1. Your willingness to to accept the return of an incorrectly made order. 2. The quality of the replacement product.
By Lars H.
Response from The Company Store· Nov 21, 2025
Hi. Thank you for sharing your thoughtful feedback. We’re pleased to hear that our team was able to assist with returning the original order and that the replacement product met your expectations for quality. Your satisfaction is very important to us, and we truly appreciate you taking the time to highlight both the service and the product experience.
Found the pjs I wanted, ordered easily, and received my item in no time. Honestly, it’s easier than going to a store.
By Cheryl
Response from The Company Store· Nov 21, 2025
Hi. Thank you for sharing your kind feedback. We’re so glad to hear that you found the pajamas you were looking for, that the ordering process was simple, and that your item arrived so quickly, and it’s wonderful to know your experience felt even easier than shopping in-store.
