The Company StoreReviews of thecompanystore.com

1200 Harbor Blvd. Floor 9, Weehawken, New Jersey

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3.4/ 5

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454 reviews

The Company Store3.4Average

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About The Company Store

For over 114 years, The Company Store has set the standard for premium bedding, bath essentials, and home décor. Built on a legacy of craftsmanship and the finest materials, our products blend timeless design with everyday comfort. From luxurious sheets and cozy comforters to curated home accents, every piece is thoughtfully crafted to create spaces that feel as good as they look—delivering lasting quality for generations. Explore more at TheCompanyStore.com.

The Company Store (thecompanystore.com) has 454 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.

Also known as: thecompanystore.com
Website: thecompanystore.com
Category: Decoration & Interior
Location: Weehawken, New Jersey
Listed on The Fair Hearing: 2026

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Aug 28, 2026

A Loyalty Program That Didn’t Build Loyalty

Update: After I posted this review, The Company Store contacted me and agreed to add the Comfort Rewards points from my 6/8/2026 order as a courtesy. The points have now been added to my account, and I appreciate that they ultimately reconsidered the situation and resolved my concern. My disappointment was with the original customer-service handling, but I do want to give credit where it’s due: they followed through and made it right. ----- I placed a large order with The Company Store on 6/8/2026 for $391.35 (Order #52707756). During checkout, I was not prompted to join Comfort Rewards, nor was I shown any notice that I needed to enroll within a short grace period in order for the purchase to qualify for rewards points. I later placed a second order on 7/5/2026, and that was the first time a rewards sign-up prompt appeared. I enrolled then. On 8/27/2026, the same day I am writing this review, I contacted customer service after returning the second order and waiting for the return to process. I asked whether the rewards points from my original 6/8 purchase could be credited as a one-time courtesy, since I had never been prompted to enroll during that purchase. The customer service representative checked with a supervisor, Jennifer, twice on my behalf. Both times, the request was declined, with the explanation that there was only about a one-week grace period. What made the interaction especially disappointing was that even after the customer service representative went back to the supervisor twice, there was still no willingness to consider a reasonable one-time exception. I was not asking for points on a returned purchase or attempting to take advantage of the program. I was asking for a courtesy adjustment on a nearly $400 purchase after explaining that the website had never prompted me to enroll. The supervisor’s decision seemed far more focused on defending the technicality of the policy than on resolving the customer-service problem in front of them. The interaction left me with the impression that preserving the letter of the rewards policy mattered more than retaining goodwill with an actual paying customer. My frustration is not about the return; those points were properly removed. My issue is that a nearly $400 purchase received no rewards credit because I was never presented with the enrollment opportunity, and a supervisor would not make a reasonable one-time exception after the situation was explained. For a loyalty program, that is a remarkably poor way to build customer loyalty, and it certainly makes me less inclined to shop with The Company Store again.

By Jody S.

Response from The Company Store· Sep 16, 2026

Hi. Thank you for your review. We’re sorry to hear about your concerns regarding the Comfort Rewards program and the experience you had when reaching out to our team. We understand your frustration regarding the rewards points associated with your original purchase and appreciate you taking the time to provide such detailed feedback. We have contacted you via email to help address your concerns directly. We hope to have the opportunity to assist you further and work toward a resolution.