The Cheesecake FactoryReviews of thecheesecakefactory.com

I’m very disappointed with the service I received at The Cheesecake Factory in Topanga Canyon. I called to make a reservation for a lunch gathering of 15 people, and Jennifer was extremely unhelpful and rude. She insisted that everyone must arrive exactly by 12 noon, even after I explained that some guests might be slightly delayed due to parking difficulties and coming from different areas. I’ve brought business to this restaurant multiple times before, but the lack of understanding and flexibility this time was very discouraging. It’s unfortunate to be treated this way as a returning customer, and I hope management takes note and improves the way group bookings are handled.

It was my birthday and I got soo disappointed with this place. Worst birthday ever!!!. I expected much more form this place. First of all waiting time more than 1 hour. they gave me the worst meal I ever tried in a restaurant. The steak was soo small and they filled out my plate with a bunch of rice and corn with no flavor whatsoever. the dish was 25$. for that price I could eat much better in Pollo Tropical for half of the price. The only good thing there it was out waiter. he was super kind and try to solve the problem but I was so angry, that I just wanted to leave the place. Obviously, I will never come back here!

Our dining experience at The Cheesecake Factory in Edison NJ was exceptional. The staff is great, especially JR our server and Nichole, the manager, are particularly outstanding. JR is a pleasure to work with, sparkling personality and upbeat demeanor, answered all our questions with a joyful heart. He is beyond special. Nichole leads a great staff to her credit I am sure. She is personable and attentive, with a people friendly disposition as well. It is obvious they both love their jobs. Nichole and JR, are great assets to The Cheesecake Factory. Thank you for a very comfortable & happy luncheon experience. And, of course, our cheesecake factory selections were extraordinary!!! Loved it all, expecially the cheesecakes!!

Good service the food was delicious and served quickly the only downside is the wait to sit on your table to be fair it was a Saturday busy with families it took about 15 minutes

dine-in review: always good, tasty, high quality, freshly prepared food served in generous portions by very well trained staff . i’m in the restaurant business and always amazed at how the operate at such high levels of offering both a quantity of choices and consistent quality. have eaten at many CF’s but most often at Lakeside SC in Metairie, LA

If you like a loud atmosphere mediocre food and high prices then the cheesecake factory is for you. They have a huge menu and they do everything almost decent. This place never fails to disappoint. My wife had a chicken and avocado sandwich with one tiny piece of avocado. When she asked the waiter for more he actually questioned her saying that the Chef swears he put plenty on there. Really? We will never go back to this place.

CHEESECAKE FACTORY HAMILTON BLVD. Chattanooga ordered two glamburger plates, thought the price was high at 16.95. when our burgers came my wife`s looked ok, my burger didnt come close to covering the bun. had to take my knife and cut my burger in two so it would cover my bun. the cook or person who brought it asked if everything was ok, I didnt say anything to keep from embarrassing my wife. but i wanted to say was 16.95 for this! fries were in a cup with a paper cone. small portion! 42dollars for two burger plates and 1 tea. tea 4.95 a glass highest tea i ever seen. we will never be back!!!!!!!!!!!!

Avoid Cheesecake Factory! Severe Injury & unacceptable handling by management and corporate! On Thursday, June 4th, at 8:00 p.m., my family and I visited the Cheesecake Factory at Irvine Spectrum (92618). What started as a nice evening quickly turned into a nightmare due to extreme negligence and a shocking lack of concern from both local management, Ronnie Radich and corporate, Beatrice Brow. Around 8:35 p.m., I drank a shot of Crown Royal that contained broke glass. I immediately felt the sharp glass cut my lip, causing an abrasion, and then felt a piece scratch my throat as I swallowed. I instantly called over the manager, Ronnie Radich, who confirmed the presence of broken glass in my drink. An incident report was filed, and I took clear photos of the broke glass. The terrible pain began shortly after. On Saturday, June 6th, at 3:00 a.m., I woke up with terrible sharp pains in my abdomen. These pains have persisted for over a week, making it incredibly difficult to walk during the day and impossible to sleep through the night. When I contacted The CheeseCake Factory liability specialist, Beatrice Brow, on Monday, June 9th, I was met with complete indifference. I explained my severe pain and my urgent need for medical attention, emphasizing that I have no health insurance and cannot afford to accumulate medical bills without any guarantee of payment. The Cheesecake Factory and Beatrice Brow only advice was to "accumulate Dr. bills" which the Cheesecake Factory "will review them for consideration." This response is unacceptable and a blatant refusal to take responsibility for a severe injury sustained on their premises. My pleas for help, including my last email, have been completely ignored. The Cheesecake Factory's negligence led to my injury, and their corporate response, specifically from Beatrice Brow, has been appalling. They have shown a shocking disregard for a customer's health and well-being. I strongly advise everyone to avoid this restaurant if they value their safety and expect any form of accountability from a business. I have pictures of broken glass and incident report