The food never comes out hot.
The food never comes out hot.
By Richard
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
462 reviews
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The Cheesecake Factory is listed under General Restaurants.
The Cheesecake Factory (thecheesecakefactory.com) has 462 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
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The food never comes out hot.
By Richard
The food was mediocre nothing to brag about. I don't know why people go so crazy about it. Not the worse I have had but don't think I would go back.
By Fatima Rodrigues C.
Wife and I went to the Woodlands location last night. I ordered the meatloaf with mushroom gravy along with mashed potatoes and corn. The gravy was too salty and the corn was too buttery. Did not have a chance to enjoy or finish my meal.
By David
I like the food there. The service is always inconsistent; either very attentive or missing in action. I often order the same salad, but when I am with someone who orders the exact same thing and adds one more additional item it seems that the kitchen then messes up the order and adds that extra item to my salad as well. I am not sure if that is because of the way the waiter or waitress writes the order or if the kitchen staff does not notice the difference in the two salad orders. Also, the last time I was there it took over forty minutes to get my food.
By Ilene H.
Cheesecake Factory in Miami Beach, Lincoln road. The food was decent, but the waiting time... we were seated at the bar assured that the service wil be faster there. I had to follow up several times to check on the order, finally it was served, after 40 minutes. Really? The manager only gave an apology saying that the kitchen was backed up..Hire more staff!
By Ash
Visited the cheesecake factory in Dubai I feel the food is very over rated. Had to wait around 40 minutes for the food was hot when arrived to the table but would not go back again.
By S&S
Ngl, their fried zucchini sticks and chicken salad are a total letdown - the zucchini's drowning in greasy breading, and the salad's giving major "meh" vibes with its flavorless chicken and sad greens. If you're looking for a solid meal that won't break the 'gram or your taste buds, you might wanna skip these and peep the rest of the menu instead.
By Amanda M.
My husbands food was fine but mine had to be returned. I ordered Shepards Pie. It looked great when it arrived but after eating past the mashed potatoes I realized how greasy it was. I don’t know if they used cheap hamburger or put it in raw but it had pools of grease and was greasy all around the potatoes on top. When I sat my fork in it, the grease was easy to see. Sad, because I don’t get there very often.
By Sandy L.