The Cheesecake FactoryReviews of thecheesecakefactory.com

Scenery is beautiful and welcoming. I planned a birthday brunch h for my brother and the woman Agua was helping and amazing. She was patient, explainitory and very very nice. She helped me through my entire visit dining there. From the before reservations, accommodations in between the unreserved number off added people, the food coming out on time and the decor set up. Even offered some inside accommodations I definitely cannot speak of. But I really appreciate her for all of it. Let's not forget the gentleman at the front who was very attentive when approached to not only my party but the business itself, Rafael. Our waitress was very nice, although I do think she was inexperienced with dealing with big parties. I feel she may need more exposure, but she was courteous and responsive when needed. I can say my brother really enjoyed himself and we had an amazing tume. Would definitely go again.

had their cheese cake it was really good. Mud cake wasnt that good though. Overall, they are my go-to everytime i am craving cheese cakes

One of my favorite restaurants of all time !! The service is always on point & the food is to die for !! Was a little disappointed the chicken I usually ordered is no longer on the menu but the Madeira Chicken is just as amazing 😋😋

Cheesecake Factory never disappoints, and this visit was no exception. The menu is genuinely overwhelming in the best way there's something for absolutely everyone, from indulgent pastas to fresh, lighter options, and every dish tastes like it's actually made with care rather than mass-produced. The portions are generous without feeling excessive, and the flavors are consistently spot-on. And of course, the cheesecake itself is the real star, rich, creamy, and available in more flavors than you could try in a year. We ended up debating between three different slices and honestly couldn't go wrong with any of them. Service was warm and attentive without being intrusive, and the atmosphere strikes that perfect balance between lively and comfortable, great for a casual hangout or a special occasion alike. Whether you're a first-timer or a regular, this is one of those restaurants that somehow lives up to the hype every single time. Highly recommend!

We were in your resturaunt yesterday 06/09/2026 and had Brian as our waiter , He was very good and helped us and fast and courteous He should be recognized

Just tried the new Asian Chicken Nachos and they are the BEST THING EVER!!! Amazing - all four of us gave them 11/10!!!!

The service was amazing although we did wait for our food a bit long they made one free due to that dish being extra long, food was amazing not too expensive the lighting can be romantic or can make you tired but the atmosphere is really nice over all the design and everything. I highly recommend.

I’m the worst kind of restaurant patron because I know the business too well, the result of being in the food service profession for decades. I can look at an item and recognize instantly whether it came from US Foods, SYSCO, Restaurant Depot or some other common source. I am also highly critical of the service, both front & back (meaning kitchen staff and waiter/waitress performance). I actually score them on a 1-100 point scale. Yesterday (4/26/26) the impossible happened… The Cheesecake Factory scored a perfect 100. Coming from me, that’s about as rare as seeing Bigfoot riding a unicorn. Our server Sabrina looks like a Sophomore in High School and I wasn’t expecting much. But she upheld all the protocols of high-end, 5-star dining. Things like honoring the 4 minute rule, making sure you are warmly greeted, served water and asked about drinks and appetizers promptly after being seated. Asking the right questions and moving things along in a timely manner…not lingering too long to chat or being absent when we needed something. I even tested her by making overly demanding requests when ordering. I like my filet mignon cooked black & blue (charred on the outside and cool on the inside…almost served raw. Much to my surprise, Sabrina performed more like a seasoned senior waiter usually found in exclusive, private-dining establishments. It’s not common to get such service in an affordable chain restaurant. The orders arrived in exactly the timeframe required (in order for the steaks to properly rest after coming off the flame) and the kitchen crew nailed everything perfectly. Sabrina checked on us periodically without interrupting our conversation and just did a flawless job. I kept waiting for “something”…most servers slip up at some point. Forget to bring something (like a steak knife), or take too long to get something, or asked you to repeat yourself because they weren’t fully focused…there is usually something I can deduct a point for. Nope…not this time. She literally could not have done a better job, zero room for improvement. Like my steak…that’s crazy rare. So impressed with the stellar food and service we received, I asked the Manager how he trains his staff and told him they hire quite well. Many people erroneously consider a job in food service to be a fallback position for those needing any job but at The Cheesecake Factory they select personnel who actually care…who invest themselves in the job and wish to excel. They don’t just hire anybody…they are highly selective and it shows. I have never had a bad experience at The Cheesecake Factory in the Mission Viejo Mall…not one time. They hire right, train right and their employees are highly skilled. If an old, demanding guy like me can leave impressed…you know the restaurant is run right. Go ahead…challenge em…make requests…test them! Just make sure you leave a generous gratuity when they exceed all expectations. The Cheesecake Factory in Mission Viejo…they set the customer service bar so high, those working in other restaurants need to charter a plane just to see it.