The Cheesecake FactoryReviews of thecheesecakefactory.com

My son and I went to the Cheesecake Factory in Orland Park to celebrate his birthday. The food was good , service was okay. The server was attentive. The problems : our silverware was literally on the table.Not in a napkin, not on a plate. Ok we got over that one. After I paid the check I went to the front to get some change so I could tip the server. The to go line was long so I was going to escort my son to the car as he has CP and can't stand for long periods and I was going to come back in. As we were walking to the door I kept hearing little comments. I finally turned around the server was behind me. He shrugged his shoulders and said and I quote" really, nothing". Seriously you're not gonna give me anything." I could not believe my ears. Who follows customers for tips. Mind you my bill was 92.00 already. I still was going to tip before he made that comment. I moonlight as a dasher and I get it. But customers are not obligated to tip. The person is paid by the company. If a person wants guaranteed tips from everybody then they should get a job that guarantees tips from every table.You don't know the person's financial situation or anything and then to say something like that is highly offensive. I spoke with the manager. She did apologize. But I don't think that should have been the extent of that situation. Highly unprofessional and highly disrespectful. The whole situation dimmed my son's birthday. Trevor should be ashamed of his behavior.

Raw hamburger

Ordered the Crispy Pineapple chicken and shrimp with rice and everything is BURNT! I’m so disappointed!!!

Location: The Cheesecake Factory in Tyson’s Corner, VA Date of Service: Saturday, November 4, 2023 Time: 7:30pm-9:30pm Table # 98 Party size: Ten (10) ________________________________________________ The Cheesecake Factory has always been one of our favorite restaurants. Unfortunately, we did not have a wonderful experience during our most recent visit to the Tyson’s Corner, VA location. Since this was a special birthday celebration and I was the event organizer, I was disappointed in my choice to visit this location. The server was friendly and maybe she did the best she could offer, but we observed that she was working completely alone, and it took her too long to come to our table to take individual orders, bring water, cocktail drinks, and the food. The guests shared with me that they were uncomfortable with the service provided and the lack of attention to our table but did not want to complaint to the manager and enjoy the friends’ gathering. One main concern was that most meals arrived cold, and another concern was not cleaning the table and removing plates. I noticed that the server brought two plates at the time with no assistance from the kitchen staff. I noticed she did not say the usual “be careful, the plate is hot,” and by looking at other guests’ reactions when tasting their food, I could tell they were not enjoying it. We did not talk to the manager and do not know if the kitchen was backed-up or they did not have enough servers on staff to manage large parties. However, they should not be accommodating so many customers if they cannot manage. Under a distinct experience, we would have stayed longer and ordered more cocktails and adding additional tip to the server. Please share this feedback with the local staff and use the opportunity to find ways to improve service.

Frozen cake, small portion, total ripoff

Not sure why people are complaining, I really loved the pasta I had there.

The Cheesecake Factory has always been our favourite restaurant in the US, but unfortunately we won’t go again after our most recent experience in Orlando. The food service was appalling and not for the first time, in our last four visits in different states we have experienced similar problems. Meals arrived cold, my burger was eaten before the fries arrived 15 minutes later, the same applied to 3 other meals. The Manager did not handle our complaints well and said they were suffering because the “kitchen was backed up”, we quickly responded that it was us suffering! They should not be accommodating so many customers if the kitchen is unable to cope, it’s pure greed and bad management. It’s such a shame as the food is very good when cooked properly.

Super love their LV branch, nice staff and scrumptious food!! Definitely one of my favorite!