Very knowledgeable
Very knowledgeable, helped my with my payment issue and even got me a credit limit increase
By WESLEY
Response from The Build Card· Oct 19, 2020
Thank you so much, Wesley! We are happy to hear you were taken care of.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
584 reviews
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COVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7. A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Build Card Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
The Build Card (thebuildcard.com) has 584 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
584 approved reviews, newest moderated first
Very knowledgeable, helped my with my payment issue and even got me a credit limit increase
By WESLEY
Response from The Build Card· Oct 19, 2020
Thank you so much, Wesley! We are happy to hear you were taken care of.
The customer service representative was very helpful and pleasant. And made a very stressful situation less stressful!!
By HEIDI M S.
Response from The Build Card· Oct 16, 2020
Thank you for sharing, Heidi! We are happy to hear you were taken care of and everything worked out for you.
I have always had a good experience with this card from use to customer service.
By Nikki S.
Response from The Build Card· Oct 16, 2020
Thank you, Nikki! We are happy to hear that you are getting value out of your Build Mastercard.
Best customer service ever I can always count on them for my credit card needs
By Mrs.Mccoy
Response from The Build Card· Oct 15, 2020
Thank you so much! We are always here if you need us.
Very professional and right to the point
By Ronald F.
Response from The Build Card· Oct 15, 2020
Thank you so much, Ronald! It was our pleasure.
My customer service representative, Melanie was great! She was patient, helpful, insightful, understanding, and professional. Too bad it’s not more professionals with her skillset because it seems during this era of this pandemic, customer service representatives aren’t like Melanie whether you’re on a phone or walking into a store. She’s an asset to any organization. I wish Melanie much future success in any endeavor she decides to focus upon. -Dion Franklin
By DION E F.
Response from The Build Card· Oct 13, 2020
Thank you so much for sharing your experience, Dion! We will make sure to share your praise for Melanie with her management team.
Courtney was the customer service representative who helped me and she was understanding and very helpful. Thank you Courtney!
By MORGAN N S.
Response from The Build Card· Oct 13, 2020
Thank you so much for sharing, Morgan! We are happy to hear you were taken care of.
The agent was very very helpful
By TY A T.
Response from The Build Card· Oct 13, 2020
Wonderful! This is just what we want to hear. Thanks!