Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
584 reviews
The Build CardSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
COVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7. A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Build Card Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
The Build Card (thebuildcard.com) has 584 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
584 approved reviews, newest moderated first
The customer service representative was very helpful..
By custommer Mike G.
Response from The Build Card· Jun 1, 2021
Thank you! We are happy to hear that you were taken care of and everything worked out for you.
Julie was the only person after 5 reps to help me. Your system to make phone calls in the time of need is really crappy. You need to have a system to get you to a representative sooner than normal. You have too many people that redirect you in the wrong direction. Julie was the only one that got the job done after a 45 minute phone call.
By Gerardo
I was at a total loss, and somewhat frustrated to say the least,but the agent that assisted me was phenomenal. She is a valuable asset to your organization, and I pray that you realize that and really appreciate her efforts
By GARY C G.
Response from The Build Card· May 25, 2021
Thank you, Gary! We will give a shout out to the employee who assisted you.
My representative was cordial and professional. From the initial greeting I new I was in capable hands.
By EMMANUEL A B.
Response from The Build Card· May 25, 2021
Wonderful! This is just what we want to hear. Thanks!
Always professional
By LIZBETH V.
Response from The Build Card· May 24, 2021
Thank you! We are always here if you need us.
I received excellent customer service when it was brought to my attention that my April payment had not gone through. She took my payment over the phone and waIved the late fee.
By MATTHEW D S.
Response from The Build Card· May 24, 2021
Thank you for sharing, Matthew! We will give a shout out to the employee who assisted you.
The woman was great
By Nydia H.
Response from The Build Card· May 21, 2021
Great! Thank you. We will give a shout out to the employee who assisted you.
I wish it had a higher credit limit but it comes in handy. The increments in credit limit are very gradual and small.
By MAXM E S.
Response from The Build Card· May 20, 2021
Thank you for sharing! Customer feedback is what helps us grow, so thank you for taking the time to share yours.
