Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
54 reviews
The Backyard OutletSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Backyard Outlet is your one-stop-ship for hot tubs and saunas from the top manufacturers in the US. If you are looking for something to make your Backyard Better, we have it (or hope to be adding it to our catalog soon)!We sell the best spas available in online retail, along with real in-person support through phone, chat, and email. We can help you find accessories, replacement parts, replacement spa covers, and connect you with the manufacturer, when necessary.Learn more at TheBackyardOutlet.com.
The Backyard Outlet (thebackyardoutlet.com) has 54 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
54 approved reviews, newest moderated first
The website was easy to navigate and I was able to order a hot tub in just a few minutes.
By Leah
Response from The Backyard Outlet· May 16, 2024
Thank you so much for your order & review of OhanaSpasOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Delivery was on time, the spa was easy to set up, works great and looks good!
By Steve D.
Response from The Backyard Outlet· May 1, 2024
Thank you for taking the time to leave a review on OhanaSpasOutlet.com! We’re so grateful for your feedback & hope to work with you again soon. And, it is a beautiful spa!
once purchased I got several follow up emails and phone call just to ensure the purchaser is well prepared. Very friendly woman from customer service explaining in details the whole delivery process and approximate time line. I was impressed, well done.
By philipp
Response from The Backyard Outlet· May 1, 2024
Thank you so much for your order & review of AqualifeOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great! And, Tracy is absolutely wonderful with the follow to make sure you know what to expect!
I asked a question through their email and got a very helpful response within one day.
By Vicki
Response from The Backyard Outlet· Apr 30, 2024
Thank you for taking the time to leave a review on OhanaSpasOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Great and responsive company!
By Allison S.
Response from The Backyard Outlet· Apr 30, 2024
Thank you so much for your order & review of AqualifeOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
The hot tub was broken when it got here and it still broke. The technician finally came and said it needed more work than I thought. Now I have to wait longer to use my hot tub because waiting for parts. I think since I have to wait I should get some extra things like steps and pillows
By Leatha P.
Response from The Backyard Outlet· Feb 22, 2024
We are sorry to hear of the issues you are having with your spa. As I understand, Hannah has been helping you communicate with the manufacturer to get this resolved; I hope she has been useful throughout the warranty process. When you get this resolved, Hannah can do something to show our appreciation for your patience and diligence! Thanks from the AquaLifeOutlet.com Team
Good Communication Customer Service responsive to questions, delivery was outstanding and spa is wonderful.
By Michael G.
Response from The Backyard Outlet· Feb 15, 2024
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, AquaLifeOutlet.com
extraordinary customer service, received phone call after placing order to explain all of the steps of delivery and when it will come etc.. Super nice woman! So reassuring that we made the right choice with company and hot tub. Just great overall - no delays in shipping, you name it
By Sara R.
Response from The Backyard Outlet· Feb 15, 2024
Thank you so much for your order & review of AquaLifeOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great! Tracy does a great job connecting with our customers to make sure you know what to expect!
