Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
54 reviews
The Backyard OutletSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Backyard Outlet is your one-stop-ship for hot tubs and saunas from the top manufacturers in the US. If you are looking for something to make your Backyard Better, we have it (or hope to be adding it to our catalog soon)!We sell the best spas available in online retail, along with real in-person support through phone, chat, and email. We can help you find accessories, replacement parts, replacement spa covers, and connect you with the manufacturer, when necessary.Learn more at TheBackyardOutlet.com.
The Backyard Outlet (thebackyardoutlet.com) has 54 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
54 approved reviews, newest moderated first
Great customer service. Very easy to contact a person vs. automated response system.
By Gary E E.
Response from The Backyard Outlet· Jun 7, 2024
Thank you so much for your order & review of OhanaSpasOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Love my hot tub! Tim Posch from ecommerce was amazingly helpful on every step from purchase, delivery, and set-up. Highly recommended. Thank you!!
By Karen T.
Response from The Backyard Outlet· May 28, 2024
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, AqualifeOutlet.com
Although I had already done my hot tub selecting "homework" the customer service woman who took my order was very helpful. She was very professional but also personable. She offered good information and options and was very pleasant to speak with and offered good tips and advice.
By Daniel G.
Response from The Backyard Outlet· May 28, 2024
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, AqualifeOutlet.com
Easy to navigate, ask questions and place an order through website
By Jody W.
Response from The Backyard Outlet· May 28, 2024
Thank you for taking the time to leave a review on AqualifeOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
As advertised
By david F.
Response from The Backyard Outlet· May 16, 2024
Thank you for taking the time to leave a review on OhanaSpasOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Our spa arrived earlier than promised, in perfect condition, and the shipping guy was very helpful in off-loading it to my storage location. Ther price of the spa was great.
By Keith H.
Response from The Backyard Outlet· May 16, 2024
Thank you so much for your order & review of OhanaSpasOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
very communicative and fast considering the need to coordinate with a technician.
By Kim
Response from The Backyard Outlet· May 16, 2024
Thank you so much for your order & review of OhanaSpasOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great! I trust the technician was able to get everything you needed resolved!
The agent was very detailed, patient, and helpful.
By Carol S.
Response from The Backyard Outlet· May 16, 2024
Thank you so much for your order & review of OhanaSpasOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
