tesery.comReviews of tesery.com

4050 Lake Otis Parkway, Anchorage, Alaska

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The Fair Hearing score

2.8/ 5

Poor

448 reviews

tesery.com2.8Poor

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About tesery.com

Committed to providing you with high-quality Tesla accessories and exceptional customer service!Tesery provides a high quality parts shopping platform for every Tesla owner to ensure consumer rights and product quality. By centralizing all Tesla high quality accessories together, it allows all owners to quickly find the various accessories they need in one place, thus avoiding the high shipping costs, time costs and different quality of buying different accessories from different places. We help every Tesla owner improve their car experience, create a simple, intuitive and guaranteed shopping experience for users, and open up a comfortable and personalized green "Tesla lifestyle".

tesery.com (tesery.com) has 448 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.

Website: tesery.com
Category: Auto Parts & Wheels
Location: Anchorage, Alaska
Listed on The Fair Hearing: 2026

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Jun 26, 2025

i ordered a part that was meant for my…

i ordered a part that was meant for my car, they sent the wrong part for the wrong model of car, when i informed them it was wrong, they insisted it was correct and if i was sure of my car's model. when i clarified and even sent them the VIN number they finally conceded that they did the mistake and had the audacity to upsell me a more expensive device. when i refused and demanded a refund they requested photos of the orignal part to see if they could "resell it". anyway i relented and sent the photos to no reply, i had to resent the email twice. eventually once they replied they said they have no suitable return address and for me to keep the item first while they find a return address, which seems improbable as they are an e-commerce company. all this back and forth took over nearly 2 months now with no end in sight. needless to say once i get my refund (which i doubt will happen anytime soon) i will NEVER use their services again and i strongly advise no one buy anything from them.

By pissed O.

Response from tesery.com· Aug 27, 2025

We are deeply sorry to hear about your frustrating and drawn-out experience. The issues you've described—from receiving the wrong part and our customer service initially insisting it was correct, to the prolonged back-and-forth and the lack of a clear return process—are completely unacceptable. We understand your frustration and sincerely apologize for the inconvenience and the significant amount of time this has taken. This is not the standard of service we want to be known for, and we are committed to making it right. Please contact us directly at [email protected] with your order details and VIN. We will personally review your case, escalate it internally, and ensure a proper and timely resolution is reached.