Faulty Vivi caps and awful communication
I bought two Vivi caps that didn’t work. I followed the instructions from their Support email but they still didn’t work. I sent the Vivi caps back to them and sent them a copy of the package tracker, and the confirmation from the packaging company confirming that the package had been delivered and received by Tempramed. I have emailed several times asking for confirmation, a reply or an idea of next steps. They have poor customer service and do not reply to any emails. I have not received any form of communication or a refund for faulty products. I am extremely disappointed and urge people to avoid purchasing from this company.
By Jan S.
Response from tempramed.com· Feb 24, 2025
We sincerely apologize for the frustration and inconvenience you’ve experienced. Providing high-quality products and excellent customer service is our top priority, and we regret that you feel this has not been the case. I understand that our dedicated customer support staff have been corresponding with you and have reconciled your case.