TaxSlayer ProReviews of taxslayerpro.com

Great software I have not yet mastered it completely. Able to complete lot faster. Looks like there has been change in support staff. Some of the new support staff have not been that great or helpful probably due to lack of knowledge. Other than that, very happy with TaxSlayer. Already put my deposit to renew for next year.

Superb customer service! The most tax preparer friendly software available. You still have to know taxes but you don't have to be a computer genius. I love that I can take short cuts because I know what I want to do next but the software has step by step instructions if I'm not sure in a certain area.

All the techs are super friendly, but I had to call 3 times to get the correct answer to my problem. It was a simple new function key on new computers

It always comes back to the people. I have had wonderful support from the full time and seasonal people. You do a good job of training your people.

TaxSlayer's customer service is great, very responsive. Also, before needing to contact them, searching my questions on their website more often than not yields exactly what I need to know. So kudos to whoever decided to provide helpful online resources! The software is easy to use, logical in progression, and mostly robust (odd forms may not be supported for e-filing, but it's rare). My only (biggest) complaint is this year's renewal process. I renewed the package I had purchased the previous year, taking advantage of the early bird discount, and found out a few months later that the package had been changed and no longer included business returns. For those, an additional fee was required. It really feels a bit like bait and switch. I'm a very, very small one-person practice, and my budget is extremely tight. So this unexpected expense after-the-fact was quite off-putting. My account rep has been informative, and we have a plan in place, so the issue is "resolved" at this point. But it is going to be one more thing for me to consider before renewing again for next year.

I has been with the software for 5 years now. The software is great except one thing that I report every year to make it change, but it still hasn't happened. The software doesn't calculate the under estimated penalties for self-employed people. My customers complain every year because they don't want to receive another bills from IRS after their tax returns were filed. It's very irritating. This year the software did calculate the under estimated penalties for states but NOT FOR THE FEDERAL. I don't know why software developer did not do it for the federal part?

Software is great but we can still do better, web-based software can save us time if we can do a direct input on 1040 rather than going step by step on forms. year comparison and tax bracket rate of 15% etc on clients based on income. direct chat on troubleshooting on tax returns, when help arises and need. Business return and Partnership 1120S on Webbased than using 2 different software Desk top & webbased. Overall its great but need more tweak.

Overall it's great. The desktop business platform is not user friendly at all. IT also had a hard time helping to use the application.