TaxSlayer ProReviews of taxslayerpro.com

TaxSlayer is an excellent program to work with. I love it. I always encounter friendly representatives that are ready and willing to assist me in whatever problem I may be having. My problems always get resolved. I can always count on TaxSlayer.

Not sure where these reviews came from but taxslayer is slowly digressing every year for the past three years. The signature portal has constant issues. And I have to get an external signature system for my team. EVERY YEAR there’s an issue with the schedule C calculator and itemization to the point where I don’t use it anymore and it’s frustrating. I have not seen any true upgrades at all meanwhile other softwares listen to their consumers and actively make changes. Website is constantly crashing and tech issues mid tax season take several days to fix. Worst part there is no section for tax updates or tech issues being worked on so you have no idea there’s a tech issue until you just so happen to call tech support. They have integrating features that customer service has no idea to navigate to. TPG had a fast forward program integrated into slayer and their customer service three people whom o heard speaking in the background in total. Their team Had no idea how I could take advantage of this program and where to find it in their software. The client portal is underwhelming. As a cloud based software they should be way more progressive than they are. The fact that they still don’t have the option for tree form view is still boggling to me or the option to add actual 1099k forms to the software is crazy. My team and I Leaving this software this year we cannot take it anymore especially the lack of attention and care towards real interface improvements. They are so arrogant and dependent on client loyalty they don’t feel a need to change, never got a feedback request form or never got a view from them or a video posted of “new rollout features” like OLT and Crosslink. Time to go

TaxSlayer Pro was the best choice I made for my office. The program is user-friendly, and support is outstanding.

I have a good experience with TaxSlayer for abt 15 years. I was disappointed this year when it let me do mail in refunds and the IRS gave us trouble. I go to seminars every year and was not told that they were changing the rules. I have a friend that does taxes with Drakes Sofware and her sofeware would not let us do a refund unless it was direct deposit. I wish this sofeware had given us another heads up. A

Great software I have not yet mastered it completely. Able to complete lot faster. Looks like there has been change in support staff. Some of the new support staff have not been that great or helpful probably due to lack of knowledge. Other than that, very happy with TaxSlayer. Already put my deposit to renew for next year.

Always so helpful when we need assistance. Good to get program updates promptly. Customer service is always friendly and willing to help. Thank you

Tech Support was able to solve a complex issue I had with e-filing a Virginia amended return.

Praise the LORD! Very efficient and always available when I call. It doesn't matter who I get on the phone, they are always so friendly and courteous. From billing to customer support, I have no problem getting my issue resolved. I recommended them on my facebook page. TaxSlayer gets a 200 from me.