Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
273 reviews
TaxSlayer ProSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Prepare like a Pro TMTaxSlayer Pro has been a trusted name in tax prep since 1989. Our professional tax software is built by and for tax preparers, and includes everything you need to prepare, file, and transmit your clients' tax returns. TaxSlayer Pro customers enjoy features like the TaxesToGomobile app, integrated bank products, unlimited e-filing, and comprehensive support in both English and Spanish. Your clients depend on you. You depend on Pro.BUY NOWTRY IT FREE
TaxSlayer Pro (taxslayerpro.com) has 273 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 13 reviews with 3 stars · Clear filters
I like that Taxslayer offer technical support and navigating support. I just wish they more experience and knowledgeable people. Also, when it comes to sharing screen, tech people on the other side often want more control of your computer without asking permission first.
By Raul Alvarez M.
Response from TaxSlayer Pro· Apr 3, 2025
Hi Raul, we appreciate your feedback as we strive to create the best experience possible for all of our customers.
the program does not do passive v non passive partnerships there is no continuity betwen years. I have to reinput ALL SS.
By roberta Y.
Response from TaxSlayer Pro· Apr 2, 2025
Hi Roberta, we understand your frustration. We appreciate your feedback and will work to address this concern to provide a more seamless experience in the future.
How TaxSlayer handle the situation where taxpayers receive social security benefits and take a traditional IRA deduction?
By Vipul P.
Failure to update state software in a timely manner.
By Michelle L.
Response from TaxSlayer Pro· May 31, 2022
Hi Michelle, thank you for reaching out. Our customer service experts will be able to help you with your specific experience. Please call them at 706-868-0985 or send an email to [email protected].
I used the free TaxSlayer. But since filing my 2020 tax return I have asked several times that my account information be deleted now the the process has been complete, but I get no response as to how I can get this request carried out. The automated message I get says I have to go to original email where I set up my account and use that email... I no longer have that email... I do have a TaxSlayer account, which I can and do log into. So what is going on??? this is very, very, very poor service... I realize the use of the software was free, but you can be sure I won't use it again or recommend it to anyone until I get my account deleted... so tell me how to do that.
By Robert
Not your best year taxslayer! Customer support was the worst ever! Lots of mistakes, spelling errors, etc.
By JAMIE L.
Response from TaxSlayer Pro· Dec 16, 2020
Hi Jamie, it sounds like you did not have the typical TaxSlayer Pro experience. We want to help! Please call 706-868-0985 or send an email to [email protected].
This new program gave me so many problems all season long. It would lock up on me and I had to reboot it daily. This has never happened before. I am very disapointed with the service and the program.
By Celia E.
Response from TaxSlayer Pro· May 26, 2020
Hi Celia, your experience with our program and our support team is very important to us. Please call our support experts at 706-868-0985, or send us an email to [email protected]. We'd like to hear from you!
Little knowledge was gained for experienced tax professional. Most questions asked during the general session could not be heard and no general handouts are passed out during general session or classes
By Leroy H.
Response from TaxSlayer Pro· Nov 26, 2019
Hi Leroy, your feedback is important to us. Please call our customer service experts at 706-868-0985 or send an email to [email protected]. We'd love to hear from you!
