Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,631 reviews
TAO CleanSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TAO Clean (short for “The Art of Clean”) creates oral-care systems designed to elevate everyday hygiene with thoughtful engineering and a clean, modern aesthetic. We strive to make the tools you use daily feeling fresh while encouraging better brushing habits through beautiful, intuitive design. The UMMA Diamond Sonic Toothbrush delivers powerful sonic performance with a guided 2-minute routine to help you brush more effectively and consistently. The UV sanitizing base keeps your toothbrush sparkling and ready for every use. As a society, we take the act of self-caring to an art—a carefully curated and personal set of products that make us feel good and look our best. But, for most of us, we don’t consider our teeth the same way we harp on our hair, skin and nails. At TAO Clean, we’re on a mission to change this: to bring you a sonic toothbrush that’s the essential upgrade to your self-care routine. One that’s designed without compromise—a smart and effortless tool that seamlessly fits into your life. It’s more than just a great toothbrush. It’s The Art of Clean. Perfected. Need help choosing the right system or maintaining your device? Start at TAOClean.com to explore guides, refills, warranty registration, and direct support—so your routine stays effortless and consistently clean.
TAO Clean (taoclean.com) has 4,631 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
4,631 approved reviews, newest moderated first
Awesome toothbrush and mechanics! Love the charging and self cleaning. I have always been a UVC fan and to see it incorporated into my toothbrush is amazing!
By G S.
Response from TAO Clean· Feb 10, 2026
We're so glad that the toothbrush system and base are working well for you and meet your needs! We really appreciate the feedback!
Perfect blend of form and function. My daughters love theirs
By JJ O.
Response from TAO Clean· Feb 10, 2026
It's great to hear that your daughters are loving their toothbrushes! Thank you for the feedback!
This group has the worst customer service. I purchased three units for Christmas 2025 and one of the units stopped working after three days of use. My emails were answered by a bot which did not address my issues. Calling is a joke. After talking to a representative I was sent an email to troubleshoot the unit and instructed to send them a video showing me doing such. My emails are answered by a bot. My phone calls after being on hold are disconnected. No one is calling me back after messages are left. I purchased these units totaling over $350 with shipping and can’t get a resolution to my problems. Also the brushing actions. I have had better from a Walmart battery operated toothbrush.
By TE
Response from TAO Clean· Feb 10, 2026
We're so sorry to hear about your experience. Our Customer Support team will be reaching out to ensure that you are taken care of. Thank you for reaching out and bringing this to our attention.
I love this toothbrush. I have had it 2 months feel it is the best tooth brush I have ever had. I have not had any dealings with the company so I cannot speak to that.
By Teri P.
Response from TAO Clean· Feb 10, 2026
Thank you for the feedback and insight! We're happy to hear about your experience and really appreciate you sharing here.
I wanted to cancel my order. I contacted them the day I placed the order. Called once, no answer. Emailed 3 times, no answer until 1 week later. They could not cancel the order. They instructed me to decline the order and have it sent back. Not sure I can trust them to return my money $350.00. Very unreliable.
By Susan
Response from TAO Clean· Feb 10, 2026
Hi Susan, thank you for bringing this to our attention. We've requested some additional info from you and, if you provide it, will reach out to ensure this is handled and you have 0 worries.
Purchased this sleek product advertised as a very efficient and quality electric toothbrush. After a few months the base would not charge and I am currently unable to repair it. Reached out to Taoclean twice and there was no response. Very dissatisfied with this product and customer service.
By Elise M.
Response from TAO Clean· Feb 10, 2026
Hi Elise, all of our Umma Diamond sonic toothbrushes come with a lifetime warranty. I've requested more info through Trustpilot so we can ensure you are taken care of and have 0 worries moving forward. We'll be looking forward to helping when we hear back from you!
Bait and switch pricing. False advertising pricing. Advertise one price, then get to checkout and price goes up over $30. Contact customer service they don't fix it or issue credit for discrepancy. Customer NO service. Very pissed off.
By Candy B.
Response from TAO Clean· Apr 30, 2026
We're sorry this was your experience. I have reached out to further assist you.
The sound irritated my ears. I tried to return it but navigating the return site was very difficult. I decided to keep it but am unhappy. I hope others are more pleased than I am.
By cheryl A.
Response from TAO Clean· May 18, 2026
Thank you for the feedback! It helps continue to grow and improve.
