Poor inventory management, lack of communication, and an unacceptable turnaround
Placed order on June 2 and received June 20.
By Rich Z.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
108 reviews
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At Talis, you can find all the pet supplies your furry, fishy, scaly, or feathered friend needs to feel happy, safe, and clean. For over a decade, our brand of family-owned stores has been serving nutrition and supplies for pets. We have the best brands of animal food at the best price. Buy from our online pet store .
Talis-us (talis-us.com) has 108 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 2 reviews with 3 stars · Clear filters
Placed order on June 2 and received June 20.
By Rich Z.
I ordered two cases of moist cat food from them in Feb of 2022. I never received the food. Has been backordered this whole time. At first it was fine. Shipping issues, etc. I have contacted them several times to cancel the order and get my $112 back. They say it's been put back on my CC. It hasn't. I feel like they're jerking me around. I just want my money back!!! Order number is 6105. I have contacted you a number of times. The money was never returned on my credit card. The last guy I talked with last week said it was refunded in Oct. That would have been four months ago, but still it wasn't done. He told me he would send a screen shot of the transaction that I could take to my bank. I never got this. Why not just return my $112?? Finally received credit back for last yrs order that I never received. I'm assuming it was a glitch in system that took so long. All good now.
By Julie M.
Response from Talis-us· Feb 7, 2023
We are very sorry for the situation, please provide your order number We sent a refund 9 months ago. Why you do not contact us if you have not received the money?