SylvaneReviews of sylvane.com

The product we ordered never showed up. After researching, apparently it was out of stock. When we ordered the product there was no indication it was out of stock. We never got an email informing us that that it was out of stock or if the product was back ordered. Very poor communication

I am disappointed that I had to replace this very expensive Santa Fe Compact dehumidifier after just a few years. I am even more disappointed that I was not provided warranty coverage for service, only for parts; no local air-conditioning companies are interested in repairing freestanding units. Though I was given a discount toward purchase of the new unit, by the time I paid for necessary help getting the heavy unit into the house and down into the basement and hauling the old unit back upstairs to get rid of it and purchasing a tag from the City to arrange the pickup I had basically paid nearly full price. The representatives were responsive by email and phone, so that was a plus— perhaps the only one.