Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
84 reviews
Swanwick SleepSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Swanwick Sleep is the original creator of Swannies® Blue Light Blocking Glasses, trusted by sleep experts, athletes, and professionals worldwide. Our scientifically backed blue light glasses, sleep masks, and wellness accessories are designed to improve sleep quality, boost focus, and reduce eye strain from screens. Discover how Swanwick helps you sleep better, feel energized, and perform at your best—day and night.
Swanwick Sleep (swanwicksleep.com) has 84 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
84 approved reviews, newest moderated first
They have sent me the wrong glasses twice, not what I ordered. I have to send these back and I hope that my purchase will be corrected.
By Susan W.
Response from Swanwick Sleep· Jul 2, 2026
We’re very sorry for the repeated mix-up. Our team has reached out to you directly to make this right, and we truly appreciate your patience while we resolve this.
I need a bigger lens and I feel like the reader number is lower than normal reading glasses. I got the 150 magnifier but it seems more like 100.
By Karly A.
Response from Swanwick Sleep· Jul 2, 2026
Hi Karly, Thank you for your feedback. We’re sorry to hear the readers weren’t the right fit for your needs. Our in-house optician has already reached out to you by email to help determine the best magnification and frame option for you. We look forward to assisting you and finding the best solution. -Swanwick Team
I really love my swannies!
By TR
Response from Swanwick Sleep· Jun 15, 2026
Thank you for your kind words! We’re so happy to hear your Sleep Swannies are helping you fall asleep faster. Enjoy the better sleep, and thank you for being part of the Swanwick family!
Ordered a pair based on them being mentioned in a study. The order was placed on April 23, after a while the DHL tracking showed that the package has arrived in a distribution center in Germany on May 6. I was willing to wait but after a whole month of waiting and nothing changing on the tracking side I requested i refund on May 22. Of course I pay for shipping twice even though I haven't received anything anyways (good job on that business strategy). IDK if this is usual with European orders or what, but Im disappointed. Tried buying a product to improve my health and Swanwick made me lose that health in emails and waiting. Thanks for nothing) After companies respond, they started ignoring me and i still havent gotten the refund in full and have paid twice for delivery(close to 40€) Not even one star but zero!
By Bozhidar R.
Response from Swanwick Sleep· May 25, 2026
Hi, We’re truly sorry for the experience you had and completely understand how frustrating and disappointing this must have felt, especially after waiting so long with little movement on the tracking updates. We never want our customers to feel ignored or stressed over an order, particularly when you purchased the glasses hoping to support your health and wellbeing. After reviewing the order, we were unable to see a second shipping charge on our end. However, if you were charged additional shipping fees, customs fees, or import-related charges separately, please send those details or screenshots to our support team so we can review everything properly and do our best to help sort this out for you. Unfortunately, once international shipments are handed over to DHL and customs processing begins, delays can sometimes occur outside of our control, though we completely understand that this does not make the situation any less frustrating on your side. We genuinely appreciate you giving Swanwick a try and are very sorry this experience did not meet expectations.
Order never arrived. And when ask for help they avoid replying and ask me to do the job for them.... Never received them
By JonF
Response from Swanwick Sleep· May 22, 2026
We sincerely apologize for the experience you’ve had with your international shipment. We completely understand how frustrating it is to wait for an order and feel unsupported during the process. International deliveries can occasionally become delayed or held within customs and local carrier networks once the shipment leaves our facility. Our intention was never to avoid assisting you, but rather to gather the necessary information needed to investigate the shipment directly with the carrier. We truly regret the frustration this caused and appreciate your patience throughout the situation. Please reach out to our customer care team directly with your order number so we can continue working toward a resolution with you.
I’ve tried many brands and Swanwick is the best by far. The lenses are much better and don’t smear as easy. The frames are the best while others feel flimsy.
By Juan R.
Response from Swanwick Sleep· May 13, 2026
Thank you so much for your kind words and support. It truly means a lot to hear this, especially after trying other brands. We put a lot of care into both our lens quality and frame construction, so we’re thrilled to hear you’ve noticed the difference in comfort, durability, and overall experience. Thank you again for being part of the Swanwick community! -Swanwick Care Team
Didn’t get what I ordered and the customer service lacks attention to my emails. 5/12/26 After the response I received, I do feel like they want to make the situation right. So I am having a good feeling this is going to be all worked out.
By Cindy
Response from Swanwick Sleep· May 12, 2026
Thank you for your feedback, and we sincerely apologize for the confusion and frustration caused with your order and communication experience. After reviewing your case more carefully, we understand there was a misunderstanding regarding the options and pricing information provided, and we completely understand how the back and forth became frustrating while trying to get a clear answer. Your experience is important to us, and we appreciate you bringing this to our attention. We’re actively reviewing this internally with our team to improve communication and ensure customers receive clearer and more timely information moving forward. Thank you again for your patience and for giving us the opportunity to address this.
Excellent customer service. The only reason why I took off one star in the review is because the red lenses were too dark for me. But the customer service team jumped right on things to make sure I was happy and an exchange is in the works.
By Agnieszka M.
Response from Swanwick Sleep· May 7, 2026
Thank you so much for your feedback and for giving us the opportunity to make things right. We completely understand that lens preferences can vary from person to person, and we’re glad our team was able to help find a better option for you. Your comfort and experience are incredibly important to us. We truly appreciate your support and look forward to hearing your feedback after the exchange! -Swanwick Care Team
