Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
220 reviews
Swain DestinationsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Master Designers of Luxury Travel for over 35 YearsSwain Destinations is the respected leader in customized luxury vacations. Our culture of integrity, value, and personal service has earned us the reputation of the "Luxury Traveler's Choice."Nothing we do is cookie-cutter. We have access to places and excursions that can only come with time, relationships, and experience. Whether you desire private touring, reclusive accommodation or a fully-guided holiday, allow one of our knowledgeable and dedicated experts to assist you in creating your most memorable "Luxury with Heart" vacation.
Swain Destinations (swaindestinations.com) has 220 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
220 approved reviews, newest moderated first
As usual excellent schedule and service.
By Janet
Response from Swain Destinations· Sep 9, 2019
Dear Janet, We appreciate your comments and pleased to hear that our schedule and service has been consistently excellent. Kind Regards, Anne Pace Customer Success Manager
Swain took my requests for Tokyo less than 10 days before we arrived and provided us with a three day trouble free plan which included everything we wanted to see and more. The best part was the young lady who was our personal English speaking guide in Tokyo. She spoke perfect English, we understood every word she said, she provided us with lots of hints and tips and made sure we did not stray out into traffic, She found some wonderful Japanese dining places - authentic food which we loved! We had a car and driver as well, so were able to keep our purchases and bags in the car. Great itinerary, lovely people, hassle free visit, and we got to the ship on time!
By Ann B.
Response from Swain Destinations· Aug 23, 2019
Dear Ann, It's good to hear you "got to the ship on time", with a hassle free visit in Tokyo and some wonderful memories of your three day visit. We are happy to have been part of this experience for you and thank you for your follow up. Kind Regards, Anne Pace Customer Success Manager
We have used Swain Destinations for over a dozen trips to Africa, Australia/NZ and India. Never once on any of them has any single arrangement (accommodations, rides, guides, etc) ever not worked perfectly. It's hard to get better than that!
By TK
Response from Swain Destinations· Aug 20, 2019
Dear TK, Thank you for your loyalty and support of Swain Destinations. It is wonderful to hear that all of the arrangements for your trips have worked so well. Travel is such a joy and we are happy to have been of assistance to you! Kind Regards, Anne Pace Customer Success Manager
This was my first time using Swain and it was great. I had car's or buses picking me up all times of the day for airport runs, tour pick ups or returns to the airport. Everything went smooth! Hotel locations were good. I did down grade the hotels because of the trip cost and I was happy with the place that they picked.The person I worked with building the trip (Darren) was great with suggestion and trying to get as much into a day as we could handle. I would use them again.
By BobA
Response from Swain Destinations· Aug 15, 2019
Dear Bob, Thank you for your comments and we are pleased to know that we were able to plan such a good trip for you and that all of the arrangements worked so well. Kind Regards, Anne Pace Customer Success Manager
The total agenda, scheduling, and service by Swain for our recent 5 week travel in Africa was beyond my greatest expectations. Every location was spectacular. All the travel arrangements and custom private experiences were absolutely perfect. The safari and city guides were not only extremely knowledgeable, but were so pleasant that we instantly felt like their personal friends. And, even when there were a few minor transportation delays, the Swain staff always had the situation in hand before I had a chance to alert them. The overall total service by the staff at Swain was exceptional. Everyday, our "in Africa" Swain contacts reached out to check in with us. They are the best I have ever worked with.
By Don B.
Response from Swain Destinations· Aug 12, 2019
Dear Mr. Blank, We are thrilled that your 5 week African adventure exceeded your expectations and that you had the opportunity to experience such an amazing destination, with the guidance and dedicated service from our Swain Destinations staff on the ground. Thank you for your comments. Kind Regards, Anne Pace Customer Success Manager
Always easy to work with and amazing staff!
By Ena L.
Response from Swain Destinations· Aug 7, 2019
Dear Ena, Thank you for taking the time to share your experience. Your comments are much appreciated and we are so pleased to know that you have enjoyed working with our team at Swain Destinations. We value your partnership and support. Kind Regards, Katie Manly Vice President of Sales and Marketing
Swain Destinations was amazing. They were on top of every detail from the minute we landed to the time we left. I would highly recommend using them for any trip to Africa, Australia or New Zealand.
By Brett H.
Response from Swain Destinations· Jul 26, 2019
Dear Brett, Thank you for your recommendation and we are delighted you had an amazing experience with Swain Destinations and that all arrangements were so seamless on your trip. Kind Regards, Anne Pace Customer Success Manager
Very Good company and best service and the agents very informative I would love to book my future trips with them
By Hasmukh M.
Response from Swain Destinations· Jul 24, 2019
Dear Mr. Mistry, We appreciate your feedback on our service and in working with our agents. Thank you for your comments. Kind Regards, Anne Pace Customer Success Manager
