Customer service has always responded…
Customer service has always responded quickly to my many questions. They were very professional.
By Jeanne
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
564 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SVAKOM UNITED STATES INC. is a manufacturing company which design, research, manufacture and market premium adult toys.
SVAKOM UNITED STATES INC. (svakom.net) has 564 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
564 approved reviews, newest moderated first
Customer service has always responded quickly to my many questions. They were very professional.
By Jeanne
I had a few problems and questions I emailed them. They instantly got back with me. I took care of both of them in a matter of minutes. The customer service are so helpful, friendly and patient. I wish all businesses could take a lesson from them! Thank you for everything!
By Robert B.
Ordering was simple and the item arrived on time.
By Michael V.
The customer service was really nice, they were quick to follow up and send a replacement product without any invasive questions.
By Stef S.
The material is silky soft and very easy to clean and charge, always a big plus. This has become a favorite. Why? It’s the shape of the head and the magic pearl. Using it without any switch turned-on, and dragging the pearl across sensitive areas is soul-firing. It’s what I imagine being with a pierced partner would be like. Activating the patterns of the rabbit blade sends electric pulses into hungry areas. Strumming through the different patterns leaves room for multiple possibilities of prolonged pleasure.
By Anonymous
had a problem with the pinhole charging of a Svakom Vicky, within the warranty period. The place of original purchase ignored my request for assistance. Contacting Svakom customer service directly was easy and they agreed to replace my defective product. Svakom stand by their products which are well designed and top quality. Buy with confidence that they will look after you.
By David W.
My Ella broke down, informed customer service and within a blink I got a response. Very satisfied!
By Jet
I had an issue with a product (first time, previous products work great) and they solved it right away. Thanks!
By Josefina