They exchanged the product very easy…
They exchanged the product very easy after it got broken. The old one was very fine (not the power outlet, it was the reason for the exchange). The new one is great and has a better power outlet.
By Katharina B.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
564 reviews
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SVAKOM UNITED STATES INC. is a manufacturing company which design, research, manufacture and market premium adult toys.
SVAKOM UNITED STATES INC. (svakom.net) has 564 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
564 approved reviews, newest moderated first
They exchanged the product very easy after it got broken. The old one was very fine (not the power outlet, it was the reason for the exchange). The new one is great and has a better power outlet.
By Katharina B.
Svakom help me solve my problem swiftly.
By rjmoore
amazing product and customer service. my toy can't connect with my phone. And they sent me a new toy. i will buy more toy from svakom in the future.
By ERex C.
Amazing customer service. I had issues with my purchase and the replacement and they sent a new toy with each occurance.
By Mark
Excelent customer service, quick answers and very polite, also I received my purchase really quick and in the best conditions.
By Isa G.
Excellent products and amazing customer service. Can highly recommend this company to anyone that wants to spice up their private life
By Rulle
Great customer service online. Quick and courteous service. There was a small delay with my package, I wrote them and they quickly compensated by returning me the shipping fees. and I really like their products.
By noam N.
Have not solved my issue. I need to return this product for your technical staff to send me the correct charging cable. The one provided as a replacement cable DOES NOT WORK with this device even though you claim it is the correct one.
By Wilbur F.