Amazing customer service and products
Amazing customer service and products. Very polite in emails and made me feel like a valued customer. Nothing was too much trouble. I’m very happy and will continue to use the Svakom brand.
By Jasper B.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
564 reviews
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SVAKOM UNITED STATES INC. is a manufacturing company which design, research, manufacture and market premium adult toys.
SVAKOM UNITED STATES INC. (svakom.net) has 564 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
564 approved reviews, newest moderated first
Amazing customer service and products. Very polite in emails and made me feel like a valued customer. Nothing was too much trouble. I’m very happy and will continue to use the Svakom brand.
By Jasper B.
Very nice company !
By Miguel G.
Had a problem with one of their products, once the necessary information was provided they shipped me a new one in no time. Didn’t try to shift the blame, didn’t ask any unnecessary questions. They were thorough, helpful and very kind. A great example of how good customer service leaves a client satisfied and improve customer loyalty despite a product may fail. Now whenever I see their name on a product, I will be more inclined to purchase.
By Arda Ç.
Wonderful and polite customer service. They helped me trouble shoot my issue and when that didn’t work, they had a replacement out to me the next day. I love their products and will continue to purchase new items as they come out. Thank you!
By Jeremy M.
Great product, great customer service
By Lady T.
Great customer service and they really honor their warranties'. Usually places might try to give you the run around when you go to try to claim a warranty or make you jump through hoops, but they respond quickly and the process is very smooth
By Victoria Z.
The support team is amazing. Best customer service ever. Special thanks to Doris.
By Oliver S.
Everything’s high quality !!! The product same as the service. Unfortunately my product started having a problem. I was sending the service a message and got an answer a day later. Service is absolutely high in quality!! Doris helped me within days and got me the best solution. Thank SVAKOM team !!! :)
By Nina