Speedy and reliable customer service
Speedy and reliable customer service! I had an issue with a product and they sent a replacement very fast! Very happy with the process
By Stephanie S.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
564 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SVAKOM UNITED STATES INC. is a manufacturing company which design, research, manufacture and market premium adult toys.
SVAKOM UNITED STATES INC. (svakom.net) has 564 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
564 approved reviews, newest moderated first
Speedy and reliable customer service! I had an issue with a product and they sent a replacement very fast! Very happy with the process
By Stephanie S.
My name is Karen Andrade I purchased the AVA NEON on 11/03/24 it came damaged because someone dropped the box before I received it and I contacted SVAKOM and they agreed to replacement and there customer service is amazing!! Thank you, Karen Andrade
By Karen A.
Have few products from them. When I need to claim a warranty claim. Support was great and got taken care of with speed.
By Egor Z.
Great customer service!
By Jay P.
Meu vibrador deu problema com um único uso. De imediato fiquei com vergonha de solicitar a garantia. Até que uma amiga me encorajou e aqui estou agradecendo a Svakom por me atender tão bem e rápido. Certo que terei novamente meu amigo.
By Elisa A.
really great service when the buzzer stopped working they replaced it no issues. many thanks
By MC S.
I bought my pulse neo light when i went to japan and after 3 use it didn't work. I sent an email to svakom and they sent me a replacement!!!! Thank you so much!!!!!
By Sheena B.
Customer service is outstanding! Unit I purchased was defective, and with VERY little hassle, a new one was sent to me free of any charge! New product worked really well, and I highly recommend Svakom
By Lawrence F.